Call Centre Team Leader

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. **Responsibilities**: - Running and Managing the call centre on a daily basis. - Set targets for all Call Centre Agents - Schedule and...

**About the Role**: You will act as the first point of contact for clients, ensuring exceptional customer service. This role involves answering inquiries, resolving issues, providing product or service information, and maintaining customer satisfaction in a high-volume, fast-paced call centre environment. **What you will do**:** - Handle customer...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Daily / Weekly / Monthly reporting Punctuality, Phone and CMS SLA Vendor performance Major outages affecting the Contact Centre Identify operational issues and investigate, implement and track improvements. Prepare and communicate staff roster (Leave, training etc). Manage the daily operations of the team including punctuality, response times issues,...

Purpose of the position:Contact Centre Team Leader Daily management of the team's operations and escalations. To ensure all tasks are carried out within SLA while adhering to process and procedure. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of...

Gauteng, Sandton - R16 000 - R20 000 Our Client in the Insurance Industry is seeking a Team Leader in the Client Services Division to be based in Sandton **Minimum requirements**: - Minimum 3 - 5 years experience in call centre environment - Sound Business and Operational knowledge of Insurance Industry administrative processes - Good knowledge of the...

Job SummaryWe are seeking a skilled Call Centre Manager to lead our dynamic team and drive performance in our call centre. As the ideal candidate, you will be responsible for ensuring we exceed our contractual obligations and deliver exceptional service.To succeed in this role, you must be willing and able to work in a shifted environment.Fundamental...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Surgo HR & Training is seeking a skilled Swati Language Call Centre Agent to join our team.The role of the Swati Language Call Centre Agent is to deliver exceptional customer service by identifying and understanding customer needs, delivering first-class service to increase profitability while treating customers fairly. This involves speaking directly with...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...

**Call Centre Agent - Night Shift** **Are you ready to explore a new opportunity!** As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. In short, we are looking for a commitment to make every customer interaction enjoyable! **Responsibilities** **Deliver...

**Team Leader: Client Service** **Sandton** Oversee the Client Service Centre. Keep finger on the pulse of the internal service level agreement to make sure that agreed targets and turnaround times are achieved. - Oversee a team of 10 Client Service Consultants - Ad hoc training support - On the job support for staff - Monitoring workflow and service...

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...