Team Leader in Client Service Centre

**About the Role**: You will act as the first point of contact for clients, ensuring exceptional customer service. This role involves answering inquiries, resolving issues, providing product or service information, and maintaining customer satisfaction in a high-volume, fast-paced call centre environment. **What you will do**:** - Handle customer...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Purpose of the position:Contact Centre Team Leader Daily management of the team's operations and escalations. To ensure all tasks are carried out within SLA while adhering to process and procedure. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of...

Ensure expert and professional response to complex customer enquiries. Conduct and report on Customer satisfaction results in all areas of the business (as required by department heads). **Educational Requirements**: - Matric - Tertiary Qualification advantageous **Experience Required**: - Previous experience and proven track record in Customer...

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

**Team Leader Insurance Call Centre** OneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Sales Team leader to help build, implement and optimize the current call centre infrastructure. We’re looking for a highly driven individual to join our team to supervise and support the day-to-day management...

**Team Leader Insurance Call Centre** OneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Call Centre Manager to help build, implement and optimize the current call centre infrastructure. We’re looking for a highly driven individual to join our team to supervise and support the day-to-day...

**Job Summary**: The Sales Team Leader, plays a key role in actively leading, motivating and driving the sales strategy for the various products that are sold through the sales executives and call center agents based on a sales script. The team leader is responsible for the motivation of the team, driving the sales targets and ensuring conversion of leads...

Daily / Weekly / Monthly reporting Punctuality, Phone and CMS SLA Vendor performance Major outages affecting the Contact Centre Identify operational issues and investigate, implement and track improvements. Prepare and communicate staff roster (Leave, training etc). Manage the daily operations of the team including punctuality, response times issues,...

**About Quantanite** Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

Grade 12 (Essential) - Relevant tertiary qualification advantageous - Minimum 2 years’ experience within call centre environment Your Outputs (include but is not limited to): - Answering/responding to inbound contact from customers professionally and responding to customer inquiries, service requests and complaints - Handling and resolving customer...

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery life. Commission for team leaders is 18500 per month. You responsibility will be to lead a new team due to growth. **Salary**: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery Insure Commission for team leaders is 18500 per month. You responsibility will be to lead an existing team that has been built Pay: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...

Our client in the financial services (LISP) industry is looking for a Client Service Consultant to join their dynamic team on a 7 month FTC contract. Key Responsibilities Scope of the Role: - To provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit...

Blue Mercury is seeking one team leader and two skilled insurance trainers **( UPDATE ONLY ONE TRAINER POSITION IS LEFT )** **Team leaderS** would be responsible for running. team that will be selling a legacy protection plan for capital legacy, on average capital legacy attracts 6500 new clients per month on this plan and also it covers there will and...

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: The Fulfilment Team Leader will play a crucial role in optimising daily operations at Rentoza's Johannesburg office....