Technical Team Leader
4 days ago
**About Quantanite**
Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.
**Team Leader Vacancy**
We are looking for a Technical Team Leader - Must have the following:
**Minimum Education and Experience requirements**
Anyone who has 2IC experience
Minimum of 3-5 years experience in a Technical Support Environment
Minimum 2-3 years experience in Team Leader Role;
3 years experience within the BPO industry;
Bachelor’s Degree or equivalent in Business or a related field;
Proficient in G-Suite.
**Technical and Behavioral Competencies**
Excellent verbal and written communication skills
Stakeholder engagement (internal and external)
Analytical
Customer Service-Centric
Experience in help desk software
Result and deadline-driven
Stress tolerance
Leadership in line with the company’s leadership values
Multitasking
Influencer
Strong leadership capability in the context of managing diverse teams.
Problem solver
Emotional intelligence
Kind Regards,
Human Resources
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