Expert User and Product Support

6 months ago


Cape Town, South Africa Continuum Group Holdings Full time

**The Role**

**Responsibilities**
- Participate in design discussions to ensure the usefulness of new features
- Conduct rigorous testing to ensure the robustness of the trade engine
- Assist users with advanced trade and product-related queries
- Scrutinize product features and functionality to enhance the user experience
- Stay updated with exchange API changes and advancements
- Provide client-facing support
- Contribute to procuring educational content to promote the product globally

**Skill Requirements**
- Broad understanding of finance and trading is essential
- Proven problem-solving abilities
- Excellent written and verbal communication skills are crucial for articulating and documenting complex ideas, improvements, and solutions
- Logical thinking
- Analytical skills and proficiency with numbers
- Attention to detail
- Ability to work well under pressure.

**Advantageous**
- Interest in cryptocurrency
- Experience in crypto trading
- Understanding of complex financial instruments
- Knowledge of API connectivity protocols such as REST and Websocket.

To maintain the spirit of collaboration, all roles at our establishment is on site.

Application Question(s):

- Do you have a broad understanding of finance and trading?

**Experience**:

- Crypto Trading: 3 years (preferred)
- REST: 2 years (preferred)
- WebSocket: 2 years (preferred)
- Client-facing Support: 2 years (required)


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