IT Support Specialist

4 days ago


Cape Town, Western Cape, South Africa Planet10 Full time
Job Description

We are seeking a highly motivated IT Support Specialist to join our team at Planet10. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional end-user support.

About the Role

This is a fantastic opportunity for a junior resource with 1-2 years of working experience to take their career to the next level. You will work as part of a dynamic team to provide technical support to our users, ensuring that they have access to the systems and tools they need to perform their jobs effectively.

Key Responsibilities
  • Perform system health checks, including backups, server health, and integration reporting.
  • Triage and escalate end-user support issues to Level 2 users.
  • Provide simple user requests, such as over-the-shoulder support and FAQs.
  • Process service requests, including user onboarding.
  • Personalize systems for users, including search filters.
  • Respond to end-user queries, including access level queries, reporting, and user-level incidents.
  • Respond to system event alerts and log faults, including system performance incidents.
  • Conduct usability checks, including system responsiveness.
  • Create problem records for repeat incidents.
  • Verify data quality, including foundation data validation.
  • Generate integration reports, including ticket status alignment.
  • Produce user attestation reports.
Requirements

To be successful in this role, you will require:

  • BASIC IT SUPPORT SKILLS (Systems not desktop), ITSM process experience will be beneficial.
  • Basic English language skills (4 English Speaking, 2 English and Portuguese Speaking).
  • Ability to work in shifts, covering 12x7.
  • 100% onsite in Belville.
Salary

The estimated salary for this position is R$8,000 - R$12,000 per month, depending on experience.



  • Cape Town, Western Cape, South Africa CA Support Full time

    Financial Operations SpecialistAt CA Support, we are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will be responsible for managing financial transactions, analyzing financial data, and providing financial guidance to the organization.Key Responsibilities:Manage financial transactions, including accounts...

  • HR Professional

    2 weeks ago


    Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title:HR Professional - Administrative Support SpecialistAbout Recru-it:We are a dynamic and innovative company seeking a skilled HR Professional to join our team. As an HR Professional, you will play a vital role in supporting the growth and success of our organization.Job Description:The successful candidate will be responsible for providing...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: Senior SAP Security SpecialistJoin Recru-it, a leading company in the industry, and take on the challenge of a lifetime as a Senior SAP Security Specialist. In this role, you will be responsible for providing security support within the SAP landscape of the company.Key Responsibilities:Provide security support within the SAP landscape of the...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we are seeking a skilled Service Desk Operations Specialist to join our team. As a key member of our service delivery team, you will play a pivotal role in ensuring timely and efficient resolution of customer issues.Key Responsibilities:Provide exceptional customer service and support through effective...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we're seeking a highly skilled Service Desk Operations Specialist to join our team. As a key member of our service desk team, you will play a pivotal role in ensuring the efficient handling of first responses, assignment of tickets, and maintaining a high level of customer satisfaction.Key...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: IT Risk Management SpecialistAbout the Role:We are seeking a highly skilled IT Risk Management Specialist to join our team at Recru-it. As an IT Risk Management Specialist, you will play a critical role in supporting our clients' objectives by actively involved in supporting IT risk management and Third-Party Risk management activities.Key...

  • Support Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Shoprite Full time

    Job Title: Support SpecialistThe Support Specialist role is a key position within our organization, responsible for providing comprehensive administrative support to the Customer Experience team. This includes calendar management, travel arrangements, and meeting coordination, as well as managing all inbound calls for the Head of Department.Key...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    About the Role:Recru-it is seeking a skilled Risk Management Specialist to join our team.As a Risk Management Specialist, you will play a critical role in ensuring the company's IT risk management processes are effective and compliant with regulations.Key Responsibilities:Implement and automate risk management processes to ensure the company's IT assets are...

  • IT Support Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a skilled IT Support Specialist to join our team at Parvana. As a key member of our technical support team, you will be responsible for providing proactive Level 2 remote and onsite support, resolving technical issues in line with SLA requirements and guiding junior IT professionals through...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: Visual Communications SpecialistJob Summary:We are seeking a highly skilled Visual Communications Specialist to join our team at Recru-it. As a key member of our marketing team, you will be responsible for developing and implementing visual communications strategies that align with our brand identity.Key Responsibilities:Brand Development: Develop...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    SAP Security Specialist Job DescriptionAt Recru-it, we are seeking a highly skilled SAP Security Specialist to join our team. As an SAP Security Specialist, you will be responsible for providing security support within the SAP landscape of the company. This includes S/4H Finance, Solution Manager, GRC, ECC HR, BTP, SuccessFactors, HANA Databases, and other...

  • IT Support Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled IT Support Specialist to join their team. In this role, the IT Support Specialist will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Desktop Support SpecialistAre you a skilled professional with a proven track record of delivering exceptional desktop support and troubleshooting services? We invite you to join our talent database for access to top opportunities with our clients.Key Responsibilities: Experience in Desktop Support Proven background as a Desktop Support Specialist or similar...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...


  • Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers, field service technicians, and workshop staff in the region.Key...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: Visual Communications SpecialistJob SummaryWe are seeking a highly skilled Visual Communications Specialist to join our team at Recru-it. The successful candidate will be responsible for developing and maintaining our brand identity, creating engaging visual content, and managing our digital presence.Key Responsibilities* Develop and implement...


  • Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    **About the Role**We are looking for a skilled Desktop Support Specialist to join our team at Communicate Recruitment. Key Responsibilities: Deliver outstanding desktop support and troubleshooting with easeProven background as a Desktop Support Specialist or similar roleFamiliarity with Enterprise Applications, including Active Directory, Exchange, and other...


  • Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...