Customer Support Expert

1 month ago


Cape Town, Western Cape, South Africa HR Studio Full time
Job Description:

We are seeking a dedicated and highly skilled Customer Support Expert to join our team at HR Studio. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.

About the Role:

You will be responsible for providing exceptional customer service, addressing and resolving customer issues efficiently and professionally, and continuously improving our service quality.

Key Responsibilities:
  • Assist customers with inquiries via email, phone, and chat.
  • Manage and respond to support tickets using Zendesk.
  • Address and resolve customer issues efficiently and complaints professionally.
  • Monitor and report back on customer feedback to continuously improve our service quality.
Tenant Onboarding and Management:
  • Conduct training sessions for new tenants
  • Assist in the full onboarding process for new tenants.
  • Help prepare onboarding materials and checklists.
  • Support the coordination of training sessions for new users.
  • Provide continuous support for tenant users
Collaboration:
  • Work closely with the admin team to manage general administrative tasks.
  • Provide feedback to improve our customer support processes.
Requirements:

To be successful in this role, you will need:

  • A Matric qualification.
  • Experience in customer service or support roles.
  • Basic understanding of CRM and ticketing systems like Zendesk.
  • No less than 5 years of experience.
Compensation:

The estimated annual salary for this position is $65,000 - $80,000 based on industry standards and your level of experience.



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