Customer Support Expert
2 weeks ago
We're seeking a motivated and customer-focused Customer Support Expert to join our dynamic team at SolaVieve Technologies GmbH, a pioneering force in digital health and wellness. This role is ideal for someone who thrives in a remote working environment and is passionate about providing exceptional support to users of our innovative Holisticly app.
The successful candidate will be the friendly face and problem-solving expert assisting users across multiple channels – chat, phone, and email – ensuring a seamless experience for every user. With a strong focus on personalized health solutions, you'll work closely with our technical and customer success teams to resolve complex queries and provide effective solutions.
About the Role- $55,000 - $65,000 per year, depending on experience
- Full-time remote position with flexible working hours
- A dynamic and collaborative team environment with opportunities for personal and professional development
- A chance to make a lasting impact on the world by promoting preventive care and improving health literacy worldwide
- Respond to booking inquiries and assist with scheduling health-related activities
- Guide users in navigating and understanding Holisticly's features
- Troubleshoot technical issues with the app and escalate when necessary
- Deliver prompt, clear, and empathetic support via live chat, phone calls, and email
- Analyze user issues and provide effective solutions
- Proactively identify recurring problems and suggest improvements to the app's functionality or user experience
- Work closely with the technical and customer success teams to resolve complex queries
- Share insights from user interactions to help enhance the app and its services
- Prior experience in customer support, especially with tech or app-based platforms, is a plus
- Availability to work USA hours
- Reliable internet connection and a quiet workspace for calls and chats
- Fluent in English; additional language skills are a bonus
- Equal opportunities – our flat hierarchy elevates each staff member making every opinion impactful
- Hands-on experience and the opportunity for personal and professional development
- Collaborative team environment – we support each other through patience, kindness, and the promotion of perseverance
- Long-lasting impact – you get the opportunity to make the world a healthier place through meaningful and purpose-driven work
SolaVieve is a progressive technology and operations company revolutionizing the concept of digital health and wellness. Combining AI, telemedicine, and 40+ years of experience, we're committed to improving health literacy worldwide, promoting preventive care, and providing integrative and digitized health solutions to a global community.
-
Customer Support Expert
3 weeks ago
Cape Town, Western Cape, South Africa HR Studio Full timeJob Description:We are seeking a dedicated and highly skilled Customer Support Expert to join our team at HR Studio. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.About the Role:You will be responsible for providing exceptional customer service, addressing and...
-
Customer Support Expert
2 weeks ago
Cape Town, Western Cape, South Africa Emporium Full timeJob Description:We are seeking a highly skilled CUSTOMER SUPPORT EXPERT to join our team at Emporium. This is a fantastic opportunity for someone with excellent customer service skills and training experience.About the Role:This role will involve providing top-notch customer support, resolving queries, recommending solutions, and guiding users through...
-
Wealth Management Support Specialist
7 days ago
Cape Town, Western Cape, South Africa The Talent Expert Full timeJob Title: Wealth Management Support SpecialistEstimated Salary: R200,000 - R250,000 per annumCompany OverviewThe Talent Expert is a leading independent financial planning firm providing customized financial planning services to retirement funds and their members.We have experienced phenomenal growth over the past few years and are still growing. Our vibrant...
-
Customer Support Expert for Hotel Operations
1 week ago
Cape Town, Western Cape, South Africa RoomRaccoon Full timeAbout RoomRaccoonWe are a fast-growing company redefining hotel operations through our innovative all-in-one hotel management system. Founded in 2017, our mission is to provide cutting-edge solutions that empower hotels to excel in the industry.Estimated Salary: €35,000 - €45,000 per yearThe ideal candidate will possess fluency in German and English,...
-
Customer Support Expert
1 month ago
Cape Town, Western Cape, South Africa RoomRaccoon Full timeCustomer Support Job DescriptionRoomRaccoon is seeking a skilled Customer Support Specialist to join our global team. As a Customer Support Specialist, you will play a crucial role in providing high-quality assistance and resolving client queries through excellent communication skills.Key responsibilities include:Supporting hoteliers by providing...
-
Operational Support Expert
4 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeAbout this Role:At Initiate International, we are seeking a skilled Operational Support Expert to join our dynamic team. As an Operational Support Expert, you will play a pivotal role in delivering exceptional customer service and support to our customers, partners, and internal stakeholders. Your key responsibilities will include assisting customers through...
-
Customer Service Expert
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeWe are seeking a skilled Customer Service Expert to provide exceptional support to our clients. The ideal candidate will have a proven track record in customer service, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.The successful candidate will be responsible for responding to inquiries,...
-
Customer Support Expert
2 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeJob OverviewWe are seeking a highly skilled Customer Support Expert to join our team at Initiate International. As an Operation Support Analyst, you will play a pivotal role in delivering exceptional payment services by providing prompt and accurate support to customers, partners, and internal stakeholders.Key Responsibilities:Assist customers through...
-
Customer Success Expert
2 weeks ago
Cape Town, Western Cape, South Africa Arvo Full timeJob Title: Customer Success ExpertArvo, a rapidly growing South African software company specializing in property management solutions, is seeking an enthusiastic and dedicated individual to join their team as a Customer Success Expert.The role is based in Somerset West and involves working with clients to provide support, training, and guidance on our...
-
Customer Experience Expert
7 days ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeJob Title: Customer Experience ExpertWe are seeking a highly skilled Customer Experience Expert to join our team in Cape Town, Western Cape.
-
Customer Service Expert
1 month ago
Cape Town, Western Cape, South Africa xneelo Full timeJob Summary: We are looking for a highly skilled Customer Service Expert to join our team at xneelo. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive exceptional service and support.About the Role:Provide exceptional customer service and support via phone, email, and chatRespond to customer...
-
Customer Success Expert
4 weeks ago
Cape Town, Western Cape, South Africa Emporium Full timeJob Title: Customer Success ExpertAbout the Role:We are seeking an experienced and results-driven Customer Success Expert to join our team at Emporium. As a key member of our customer success team, you will be responsible for driving customer growth and ensuring optimal adoption of our software solutions.Key Responsibilities:Develop and foster strong client...
-
Customer Experience Representative
20 hours ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
-
Customer Service Technical Expert
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeBeBee Professionals is looking for a Customer Service Technical Expert to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries. The ideal candidate should have a degree in Computer Science or a related field and at least...
-
Customer Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa xneelo Full timeJob DescriptionXneelo is a web hosting company with a global presence, employing approximately 350 professionals across various teams in Cape Town, Johannesburg, Canada, Ukraine, India, and Malta. Our mission is to empower businesses by facilitating online interactions and transactions.We are seeking an experienced Customer Support Specialist to join our...
-
Customer Success Expert
3 weeks ago
Cape Town, Western Cape, South Africa JOBJACK Full timeJob SummaryWe are seeking a highly skilled Customer Success Expert to join our team at JOBJACK. The ideal candidate will possess excellent problem-solving skills, be patient and driven, and have a passion for delivering exceptional customer experiences.Main ResponsibilitiesOnboard new customers efficiently, providing comprehensive training and support to...
-
Customer Service Expert
3 weeks ago
Cape Town, Western Cape, South Africa Merchants Full timeCustomer Service ExpertMaintain a high level of customer satisfaction by providing exceptional service and support to international clients. If you possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment, this may be the ideal opportunity for you.
-
Cloud Support Engineer
4 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAbout the JobAs a Cloud Support Engineer - Technical Expert at Amazon Development Centre (South Africa) (Proprietary) Limited, you will be responsible for providing technical expertise to customers using Amazon Web Services (AWS) cloud computing platform. Your primary goal will be to ensure customer satisfaction by resolving technical issues and providing...
-
Customer Service Expert for Merchants
1 month ago
Cape Town, Western Cape, South Africa Merchants Full timeJob Title: Customer Service Expert for MerchantsJob Summary:Merchants is seeking a highly skilled Customer Service Expert to join our team. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients. You will be the face of our company and will play a crucial role in building and maintaining our...
-
Experienced Financial Relationship Manager
7 days ago
Cape Town, Western Cape, South Africa The Talent Expert Full timeOverview:">The Talent Expert is seeking an experienced Financial Relationship Manager to join their innovative, independent firm in Tygervalley, Cape Town. As a key member of the team, you will focus on servicing and managing client relationships, providing customised financial planning services to retirement funds and their members.">About the Role:">We are...