Project Implementation Leader

3 days ago

Kempton Park, South Africa Maxwell Bett Consulting Full time

**Key Responsibilities**:
 Deployment
- Manage and Participate in the Design and Configuration of related Application and Report Designs
- Manage the Implementations related to the specific Applications
- Perform Pre and Post Go Live Planning and take charge of Go / No Go status on Deployments
- Perform Due Diligence when required
 System Evolution and Continuity:

- Manage Implementations
- Manage Continuity of the systems by managing evolution and bug escalations and
resolutions
- Perform Due Diligence when required
- Carry out required Expression of Need when required
- Manage proper communication methods for Evolution, Bug Fixes, Bug tracking, Release Notifications, to parties including MOE / AMOA, HOTLINES, END USERS, MANAGEMENT & SERVICE PROVIDERS
- Manage the ALERT process before, during and after a major incident where known and the recovery process, together with the other support parties
- Ensure continuity of interfaces to and from the Software Systems by consistently monitoring the platform.
- Liaise with vendors including Customs 3 rd parties and / or any / other related 3 rd parties
 Provide daily support to users of the BI and other related Tools:

- Troubleshoot production issues
- Root cause analysis
- Ensure continuity of interfaces to and from the Software Systems by consistently monitoring the
platform
- Liaise with vendor and/or regional IT to close issues
- Develop support documentation
 Manage continuous improvement projects:

- Liaise with operations and/or customers to gather business requirements
- Liaise with regional team and/or vendor to translate business requirements into technical requirements
- Perform configuration and tests on the TMS, DMS, LKM, BI and other Software’s
- Provide Pre, Current and Post Go live support
 Provide Training to end users:

- Conduct dynamic and engaging training both in-person and via WebEx to a range of participant: End-Users, Trainers, System Administrators, Managers and their teams
- Develops training materials
- Assess training needs of users/site and adjust training delivery based on needs
- Keep up on new features and releases and Keep up on industry developments
- Work with implementation and support to keep informed of the clients' needs
- Assist in redefining and updating training plans and delivery
- Identify, define, and develop new training methods for onsite and web-based delivery
- Work with the Technical Writer to ensure that all training materials are kept up-to-date and are focused on the needs of the clients
- Assist with training coordination
- Travel, as needed, to all sites within his / her parameter to conduct onsite training
Training / Support
 Provide trainings only upon request from his/her management when the training team is unavailable or overwhelmed with high demand
 Provide the level of Support as agreed with his/her management within his/her parameter
 When support requires the intervention of Corporate MIS, open/post an incident through Corporate MIS ticketing system
Continuously Improve
- Use Incidents history to improve or suggest improvements to his management
- Attend meetings and or workshops as may be required to improve and better plan in the support role

**Essential experience, skills and qualifications**:
 High Level of expertise in the use of COGNOS
 Degree in Business Information Systems or similar
 Degree in Project Management
 Basic IT Knowledge (A+ & N)
 MS Office (Word, PowerPoint & Excel)
 Knowledge in Transport Management Systems and SQL would be a plus
 Understanding of Finance and related Reporting would be a plus
 Able to work independently as well as to participate effectively in a team environment
 Excellent interpersonal and communication skills
 Experience in Freight Forwarding, Logistics and Transport Management or similar will be a plus
 Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner
 Experience with one-on-one and group training both in-person and via web conference delivery
 Excitement for and drive to be the face of Bollore and available as a go-to person for internal management and staff
 Strong passion for learning and teaching software, especially web-based and web-development type software
 Proven ability to work independently in a fast-paced environment while managing multiple projects
**Important**
** Must be willing and prepared to Travel**
** Must have a valid Passport**

Ability to commute/relocate:

- Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (preferred)

**Experience**:

- Pre and Post Go Live Planning: 5 years (required)
- Taking charge of Go / No Go status on Deployments: 5 years (required)
- Managing Implementations: 5 years (required)
- Manage Managing Continuity of the systems: 5 years (required)
- Conducting dynamic and engaging training: 5 years (requir

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