Senior Analyst, Implementation

6 months ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Senior Analyst, Implementation & Customer Applications, Air & Sea
Time Type: Full Time

**Job Title**:Senior Analyst - Implementation & Customer Applications

**Job Location**:DSV Park, Plumbago

**Main Purpose of The Role**:

- Commercial Support - Customer Visibility and Implementation
- Strategic Implementation Project Lead
- Internal Projects and Process Improvements (Best Practice)
- Internal & External Training - Customer Visibility tools
- System Super user and Application support
- Business Implementation Manager responsibility on EDI projects
- Reporting analyst for special customer reporting requirements
- Continuous Improvement Projects

**Minimum Requirements**:
Minimum of 4 - 7 years’ Systems and Process experience in a Freight Forwarding environment

Preference to Senior Systems and Processes.

Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.

**Qualifications**:
Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification

**Computer packages**

Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines

**Duties and Responsibilities**:

- Sales support of Customer Applications and Value Added services as defined - Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
- Customer Innovation and Continuous Improvement Initiatives
- Communicate customer requirements for development
- Maintenance and enhancements of Customer Applications (Super user)
- First line support to National team - maintenance, setup, change management, error resolutions
- Document Development for training and Implementation according to standard best practice
- Internal and External training on Customer Applications, Connectivity and Reporting
- Vertical Development Support
- Managing and implementing complex Reporting requests and requirements
- Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes - working with Robotics, Innovation and other teams on solutions.
- Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
- Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
- Continuous Improvement initiatives
- Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
- Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
- Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
- Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice
- Creating Product awareness and reinforcing best practice

**Added Advantages**
- Strong Technical/ System acumen
- Deadline driven
- Strong administration and Communication skills
- Ability to connect with people and build solid relationships
- Pragmatic and hands-on approach
- Project Management skills
- Dynamic
- Ability to create and present presentations to both internal and external audiences
- Strong analytical skills
- Solution-minded

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