Customer Call Centre Manager

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South Africa’s largest debt counsellor,...

Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

Job DescriptionThis is an exciting opportunity to join our dynamic team as a Sales and Customer Service Professional. As a key point of contact for potential and existing customers, you will be responsible for providing exceptional customer service while driving sales of our network services and products.ResponsibilitiesDeliver outstanding customer...

High School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...

**We are looking for Call Centre Agents.** **Based in Woodstock** **Requirements**: Grade 12 6 months BPO call center experience within customer services. Must be Criminal Clear. Well-articulated. Pays attention to detail. Good problem -solving skills. Must be able to work rotational shifts. Contract position with 1 - 6 months. **Training**:9:00 -...

About This OpportunityJoin our dynamic team as a Customer Experience Specialist and take on the challenge of delivering exceptional customer experiences while driving sales of our network services and products.Key ResponsibilitiesProvide excellent customer service through effective communication and issue resolution.Sell internet, cable, and fibre services...

Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

**Job Title:** Operations Manager - Customer Service We are seeking an experienced Operations Manager - Customer Service to lead our call centre team at Allmed Healthcare Professionals. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of customer service. About the Role:The Operations Manager...

Technical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...

**Job Title**: Outbound/Inbound Call Centre Manager **Remuneration**: R28,000 - R32,000 per month (based on experience) **Job Type**: Full-time **Company Overview**: We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally,...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

**Call Centre Agent** **Responsibilities** Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra...

**About us** We are a UK-based company, and we are looking for a customer care agent to help manage the overflow of customer queries. We have been trading since 2008 and are proud of the care we give our customers; if you are chatty and friendly, we want you! **About the role** - Provide excellent service to our existing customers, by assisting them with...

**Position**: Call Centre OperatorCompany Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary: As a Call Centre Operator, you will be...

We have a great opportunity for you to join a new and exciting Call Centre in Cape Town, Woodstock.Requirements:Min. 1 year call centre experience, BP is advantageousMarket related salaryMedical InsuranceGroup LifeTransport is availableClear credit and criminal MatricExcellent English commandClear communicationsTrouble solvingHandling customer care...

**Responsibilities-** - Daily management of client-specific tasks. - Daily communication with clients and tutors (you will need to be on the phone for a minimum of 80% of your day) - Build relationships with clients and tutors to ensure that they have a surprisingly good experience with us - Daily communication with our internal admin support team to keep...

**JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** **WHAT IS OUR COMPANY ALL ABOUT** We as a credit repair company will “fix your credit” by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans...

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...