Customer Service Call Center Agent

3 weeks ago

Cape Town, South Africa Mariposa Call Center Full time

Mariposa is growing again; our biggest client has an exciting new opportunity for us here We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls.

We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training will be provided, along with an established call centre support structure and environment to work remotely within the comfort of your home.

Main Job Tasks,

**Responsibilities**:

- Answer inbound calls, make outbound calls to customers who have indicated an interest in our services. Warm leads are provided.
- Handle customer inquiries
- Enter information into system quickly and accurately.

Availability:

- This is a work-from-home position where a quiet work area is required.
- The role requires shift work and flexibility is an asset.
- Hours of operation are from 2 pm to 6 am Monday - Friday, 3 pm - 3 am Saturday and 3 pm - 4 am Sunday. We offer the possibility to move to a preferred shift depending on seniority and performance.

We work in the (US) Eastern Standard Time Zone, See below for reference.

8 am to 12 am Monday - Friday, 9 am - 9 pm Saturday and 9 am - 10 pm Sunday.

Education and Experience
- Matric or equivalent considered an asset.
- English first Language Essential
- Knowledge of customer service principles and practices
- Call centre experience is essential.
- Knowledge of call centre calling equipment and technology.
- Good data entry and typing skills with a minimum speed of 30wpm.
- Knowledge of administration and clerical processes

Key Competencies and Skills
- Fluent English verbal and written communication Essential
- Listening skills
- Customer service orientation
- Self-motivated to work productively in a virtual environment.
- Teamwork and understanding of a team dynamic.
- Resilience and determination
- Have pride and take responsibility in and for their work.

Technical Requirements
- **Own** Personal computer / Laptop with **Windows 10 or 11**
- **Hardwired internet** connection (must be Ethernet, not Wifi)
- **USB Headset **with microphone and mute button (3.5mm, Bluetooth etc. will not work)
- Minimum internet speed of 20**Mbps download** and 20**Mbps upload**
- Minimum of a pentium 4 core processor

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: R7,000.00 - R9,000.00 per month

**Experience**:

- Call Center: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

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