Call Centre Operator
7 months ago
**Position**: Call Centre OperatorCompany Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary: As a Call Centre Operator, you will be responsible for handling incoming and outgoing calls from customers and providing them with efficient and effective solutions. You will also be responsible for maintaining customer satisfaction and building strong relationships with our clients.Key Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner
- Making outbound calls to follow up on customer inquiries or to provide updates on their requests
- Providing accurate information to customers and ensuring that their needs are met
- Maintaining a high level of customer satisfaction by actively listening to their feedback and resolving any issues that may arise
- Building and maintaining strong relationships with customers to ensure repeat business and customer loyalty
- Collaborating with other departments within the company to ensure that customer needs are met efficiently
- Updating customer information and call logs accurately in the company's database
- Meeting and exceeding individual and team targets and KPIs
- Staying up-to-date with company products, services, and policies to provide accurate information to customers
- Participating in ongoing training and development programs to enhance job knowledge and skillsQualifications: - High school diploma or equivalent
- Previous experience in a call centre or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and software
- Ability to work independently and as part of a team
- Flexibility to work shifts, including evenings and weekendsWe Offer: - Competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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Operational Lead
1 month ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full timeJob DescriptionAbout the Role:The Operational Lead - Call Centre will be responsible for overseeing the day-to-day operations of our call centre, ensuring efficiency and productivity. This role will involve managing a team of staff, developing performance goals and objectives, and conducting regular performance evaluations.Key Responsibilities:Recruit,...
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Call Centre Trainer
6 months ago
Cape Town, South Africa CallForce Direct Full timeJob Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...
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Call Centre Operations Specialist
3 days ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are looking for a skilled Call Centre Operations Specialist to join our team at West Coast Personnel. In this role, you will be responsible for delivering exceptional customer service and sales support.About the Job:The successful candidate will have a proven track record in Call Centre operations and excellent communication skills. They will be...
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Call Centre Supervisor
7 days ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time**Job Title:** Operations Manager - Customer Service We are seeking an experienced Operations Manager - Customer Service to lead our call centre team at Allmed Healthcare Professionals. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of customer service. About the Role:The Operations Manager...
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Call Centre Manager
5 months ago
Cape Town, South Africa Allmed Healthcare Professionals Full timeHigh School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...
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Outbound Call Centre Agent
1 week ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...
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Call Centre Operator
8 months ago
Cape Town, South Africa Truworths Full timeAt Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...
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Call Centre Agent
6 months ago
Cape Town, South Africa Rescume Recruitment Full time**Position: Inbound Call Centre Agent - Internet Troubleshooting** **Starting Salary of R5600 and will be reviewed every quarter based on performance.** **Responsibilities**: - Provide technical support for customers facing internet connection, broadband, and fiber issues. - Troubleshoot and resolve customer queries via inbound calls. - Offer solutions to...
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Call Centre Agents
2 months ago
Cape Town, South Africa West Coast Personnel Full timeJob Description:Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for you! Requirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business...
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Outbound/inbound Call Centre Manager
6 months ago
Cape Town, South Africa Seven Seas Recruitment Full time**Job Title**: Outbound/Inbound Call Centre Manager **Remuneration**: R28,000 - R32,000 per month (based on experience) **Job Type**: Full-time **Company Overview**: We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally,...
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Team Lead for Call Centre Operations
2 months ago
Cape Town, Western Cape, South Africa CallForce Full timeJob SummaryAs a Team Lead for Call Centre Operations at CallForce, you will be responsible for leading a team of Call Centre Agents to achieve client SLA requirements. You will promote a performance-driven culture and work towards reaching amazing results. Your key responsibilities will include:Leading and managing a team of Call Centre AgentsContinuously...
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Call Centre Agent
3 months ago
Cape Town, South Africa JER 31 & Associates Recoveries PTY (Ltd) Full time**Call Centre Agents needed** in Cape Town - CBD JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD. **Duties and Responsibilities** - Previous call centre experience with References - Debt collection experience is advantageous. - Strong communication and interpersonal skills. -...
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Call Centre Agents
6 months ago
Cape Town, South Africa MindMatch Consulting Full timeCall Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record
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Call Centre Agent
6 months ago
Cape Town, South Africa Curiska (Pty) Ltd Full timeTechnical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...
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Call Centre Agent Seasonal
6 months ago
Cape Town, South Africa CARTRACK (PTY) LTD Full time**Job description** We are looking for vibrant Seasonal Support Representatives for our Operations department! Are you a hard working Support Representative with great work ethic, a self-starter, and someone who can provide exceptional service to our clients? Then we are looking for you! **Job Types**: Temporary, Contract, Permanent Contract length: 6...
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Client Services Administrator
6 months ago
Cape Town, South Africa Call Centre Staffing Full timeOur client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...
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Client Services Administrator
7 months ago
Cape Town, South Africa Call Centre Staffing Full timeOur client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...
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Call Centre Team Leader
6 months ago
Cape Town, South Africa Crescent Lifestyle PTY LTD Full time**Requirements**: - Proven experience in call centre management, with a focus on sales and team leadership - Strong sales background with a track record of meeting or exceeding sales targets - Excellent communication, coaching, and mentoring skills - Ability to generate leads through various channels, including social media - Profiency in telemarketing...
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Business Development Representative
1 month ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeAbout the RoleWe are seeking a skilled Sales Consultant to join our team at Call Centre Staffing. In this role, you will be responsible for building and maintaining strong relationships with customers throughout the sales process.
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Inbound Sales Consultant
1 month ago
Cape Town, South Africa Call Centre Staffing Full timeJob Description:As a Call Centre Inbound Sales Consultant, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of their network services and products. You will handle inbound and outbound calls, assisting customers with their inquiries,...