Sales and Customer Service Professional

2 weeks ago


Cape Town, Western Cape, South Africa Call Centre Staffing Full time
About This Opportunity

Join our dynamic team as a Customer Experience Specialist and take on the challenge of delivering exceptional customer experiences while driving sales of our network services and products.

Key Responsibilities
  • Provide excellent customer service through effective communication and issue resolution.
  • Sell internet, cable, and fibre services to clients, understanding their needs and recommending appropriate solutions.
  • Meet or exceed monthly sales targets and key performance indicators (KPIs).
  • Maintain a high level of product knowledge to effectively communicate benefits to customers.
  • Log and update customer interactions in our CRM system.
Requirements
  • 1 year previous experience in a call centre in Inbound Sales/Outbound sales/Customer services with a bit of upselling.
  • Strong communication and interpersonal skills.
  • Ability to build rapport with customers and understand their needs.
  • Goal-oriented with a passion for sales and exceeding targets.
  • Proficient in using computer systems and CRM software.

Our salary range for this role is approximately $48,000 - $65,000 per annum, depending on experience.



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