Sales and Customer Service Professional
2 weeks ago
Join our dynamic team as a Customer Experience Specialist and take on the challenge of delivering exceptional customer experiences while driving sales of our network services and products.
Key Responsibilities- Provide excellent customer service through effective communication and issue resolution.
- Sell internet, cable, and fibre services to clients, understanding their needs and recommending appropriate solutions.
- Meet or exceed monthly sales targets and key performance indicators (KPIs).
- Maintain a high level of product knowledge to effectively communicate benefits to customers.
- Log and update customer interactions in our CRM system.
- 1 year previous experience in a call centre in Inbound Sales/Outbound sales/Customer services with a bit of upselling.
- Strong communication and interpersonal skills.
- Ability to build rapport with customers and understand their needs.
- Goal-oriented with a passion for sales and exceeding targets.
- Proficient in using computer systems and CRM software.
Our salary range for this role is approximately $48,000 - $65,000 per annum, depending on experience.
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