Call Centre Manager
3 months ago
- High School degree or equivalent
- Experience working in a call centre or customer-support environment
- Excellent communications skills (both written and verbal)
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- A valid drivers license with own reliable vehicle (essential)
- Duties and responsibilities:
- Recruit, train, and supervise call centre staff.
- Develop performance goals and objectives for the team
- Conduct regular monthly performance evaluations and provide feedback
- Foster a positive and motivating work environment by having monthly anonymous surveys with staff assisted by HR
- Oversee day-to-day call centre operations, ensuring efficiency and productivity
- Develop and implement call centre policies and procedures
- Monitor call metrics and KPIs (e.g., call volume, response time, customer satisfaction)
- Ensure compliance with all relevant regulations and standards
- Communicate daily with the Senior managers / Business Sales Consultant / Client Supervisor regarding operational and staffing requirements, ensuring effective relay to Operations Consultants for staff placement
- Provide relevant written feedback to clients related to operational matters monthly
- Ensure consistency between clients and our company regarding disciplinary processes.
Provide information to potential new clients about service offerings and refer to the relevant Senior managers / Business Sales Consultant / Client Supervisor for further engagement and proposal presentation
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Experienced Call Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent at NCR Management Centre, an outbound Call Centre. The successful candidate will report to the Floor Manager and be responsible for achieving daily, weekly, and monthly sales targets.Key Responsibilities:Achieve daily, weekly, and...
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Experienced Call Centre Agents
2 months ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
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Experienced Call Centre Representative
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Title: Experienced Call Centre AgentNCR Management Centre is seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.Key Responsibilities:Achieve daily, weekly, and monthly sales targets as agreed...
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Experienced Call Centre Representative
4 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Title: Experienced Call Centre AgentNCR Management Centre is seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets.Key Responsibilities:Provide excellent customer service and support to clientsMeet and...
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Experienced Call Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent - Sales and Service. Reporting to the Floor Manager, you will be responsible for achieving daily, weekly, and monthly sales targets, as well as meeting agreed-upon daily talk time targets.Key Responsibilities:Achieve daily,...
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Experienced Call Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Title: Experienced Call Centre AgentNCR Management Centre is seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide excellent customer service and sales support to...
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Experienced Call Centre Representative
1 month ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets.The successful candidate will possess excellent verbal and written communication skills in English, with...
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Experienced Call Centre Agents
2 months ago
City of Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
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Experienced Call Centre Representative
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service and achieving sales targets.Key Responsibilities:Provide excellent customer service and resolve customer inquiries in a timely and...
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Experienced Call Centre Representative
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service and achieving sales targets.Key Responsibilities:Provide excellent customer service and resolve customer inquiries in a timely and...
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Experienced Call Centre Representative
4 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service and achieving sales targets.Key Responsibilities:Provide excellent customer service and resolve customer inquiries in a timely and...
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Call Centre Operations Manager
2 weeks ago
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Call Centre Trainer
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Call Centre Operations Manager
1 month ago
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Call Centre Manager
4 months ago
Cape Town, South Africa Salt Recruitment Full time**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...
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Call Centre Manager
4 months ago
Cape Town, South Africa Salt Full time**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...
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Call Centre Team Manager
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Call Centre Team ManagerWe are seeking a highly skilled Call Centre Team Manager to join our team at ABC Worldwide.Job Summary:The Call Centre Team Manager will be responsible for driving overall performance and managing International Insurance voice processes. This includes supervisory support, escalation/complaint handling, and delivering...
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Sales Representative
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Outbound/inbound Call Centre Manager
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Customer Service Consultant
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