Senior Customer Service Consultant

7 months ago


Cape Town, South Africa Call Centre Staffing Full time

**Responsibilities-**
- Daily management of client-specific tasks.
- Daily communication with clients and tutors (you will need to be on the phone for a minimum of 80% of your day)
- Build relationships with clients and tutors to ensure that they have a surprisingly good experience with us
- Daily communication with our internal admin support team to keep client accounts up to date
- Arrange lesson plans by liaising with clients, learners, and tutors
- Communicating all policies and procedures regarding payments with clients
- Resolve queries from tutors regarding their pay and lesson plans.
- Resolve issues and complaints from clients and tutors.
- Work with the Sales team to ensure long-term retention of clients.

**Requirements**:

- Minimum of 3 years previous work experience in a high-pressure client services environment.
- Experience working in a call centre assisting clients in the educational sector is a plus.
- Must be willing to work from 8 am - 5 pm (Monday to Friday) with rotating 4-6 hour weekend shifts during busy seasons
- _**Essential - MUST Own a laptop with a webcam**_

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you own a laptop with a webcam?
- Do you have a reliable internet connection?
- Are you willing to work from home?
- Do you have experience assisting students, guardians and tutors?

**Experience**:

- Customer service: 3 years (required)



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