Call Centre Manager

3 months ago


Cape Town, South Africa Salt Recruitment Full time

**Key Responsibilities**:

- Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met.
- Collaborate with HR on disciplinary matters and implement performance management interventions.
- Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent communication.
- Develop and implement a workforce plan to allocate resources effectively, including staffing, scheduling, and real-time adjustments.
- Monitor call volumes, analyse patterns, and optimise productivity levels to meet sales objectives.
- Utilise workforce management tools for demand forecasting, staff scheduling, and intraday performance management.
- Collaborate with the management team to develop and implement sales strategies aligned with company goals.
- Analyse market trends, customer feedback, and competitor activities to identify improvement opportunities.
- Set sales targets, create action plans, and take personal accountability for daily sales targets.
- Design and execute training programs to enhance the sales team’s skills and product knowledge.
- Provide ongoing coaching and mentoring to foster performance improvement and career development.
- Identify and nurture talent within the team.
- Ensure adherence to industry regulations, company policies, and best practices within the Debt Review sector.
- Optimise call centre processes, implement quality assurance programs, and use customer feedback to improve effectiveness.
- Monitor and maintain high standards of service and compliance in collaboration with internal stakeholders.
- Generate reports on sales performance and agent/team productivity for senior management.
- Track critical metrics daily to drive a culture of continuous improvement.
- Ensure initiatives are tracked for evaluation, considering the entire product sales value chain.

**Qualifications and Experience**:

- Bachelor’s degree in Business Administration, Sales, or related field, or equivalent work experience.
- 3-5 years of proven experience in managing sales teams within Financial Services or Call Centre environment, with strong sales culture.
- Experience in call centre management and staffing, proficiency in CRM software, and sales tools.

**Essential Skills**:

- Motivational leadership with a passion for team growth.
- Strong sales skills, adept at understanding client needs.
- Level-headed problem solver capable of making decisions under pressure.
- Thrives in a fast-paced, target-driven environment.
- Excellent communication, negotiation, and interpersonal skills.

**What’s on Offer**:

- A purpose-driven role within a growing business.
- Competitive remuneration package.
- Opportunity to work with experienced entrepreneurs and business leaders.
- Room for personal and professional growth in a dynamic environment.

Salt is acting as an Employment Agency in relation to this vacancy.

**Job Information**:

- Job Reference: JO-2403-342128
- Salary:

- Salary per: month
- Job Duration:

- Job Start Date:

- Job Industries: Sales
- Job Locations: Cape Town
- Job Types: Permanent
- Job Skills: KPI tracking, Outbound operations, Performance evaluations, Reporting and analysis, sales, Team management, Workforce planning


  • Call Centre Agent

    1 month ago


    Cape Town, South Africa Call Centre Staffing Full time

    As a Call Centre Sales Consultant, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of their network services and products. You will handle inbound and outbound calls, assisting customers with their inquiries, addressing their concerns, and...


  • Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets.The successful candidate will possess excellent verbal and written communication skills in English, with...


  • City of Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreAbout the Role:We are seeking highly skilled and motivated individuals to join our team as Call Centre Agents. As a key member of our sales team, you will be responsible for meeting sales targets, maintaining client satisfaction, and adhering to company policies.Key Responsibilities:Meet and exceed sales targets...

  • Call Centre Manager

    2 months ago


    Cape Town, South Africa Allmed Healthcare Professionals Full time

    Key Responsibilities:Team Management:Recruit, train, and supervise call centre staff.Develop performance goals and objectives for the team.Conduct regular monthly performance evaluations, providing feedback and coaching.Foster a positive and motivating work environment with monthly anonymous staff surveys, assisted by HR.Operational Management:Oversee...

  • Call Centre Manager

    2 months ago


    Cape Town, South Africa Allmed Healthcare Professionals Full time

    High School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...

  • Call Centre Trainer

    4 months ago


    Cape Town, South Africa CallForce Direct Full time

    Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...


  • Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time

    Call Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Allmed Healthcare Professionals.Key Responsibilities:Team Leadership: Recruit, train, and supervise a team of call centre staff to ensure excellent customer service and high productivity.Performance Management: Develop and implement...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job DescriptionWe are seeking a highly motivated and experienced Sales Consultant to join our team at Call Centre Staffing.RequirementsTwo years of call centre sales experience.Grade 12 education.Credit and Criminal clear.Ability to learn and adapt quickly.Availability to work Monday to Friday.DutiesMaking outbound calls to potential clients.Capturing...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing.RequirementsTwo years of experience in call centre sales is required.A Grade 12 education is necessary.Credit and Criminal clearances are mandatory.Excellent communication skills are essential.DutiesMaking outbound calls to potential...

  • Call Centre Manager

    3 months ago


    Cape Town, South Africa Salt Full time

    **Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Call Centre Team ManagerWe are seeking a highly skilled Call Centre Team Manager to join our team at ABC Worldwide.Job Summary:The Call Centre Team Manager will be responsible for driving overall performance and managing International Insurance voice processes. This includes supervisory support, escalation/complaint handling, and delivering...


  • Cape Town, South Africa Seven Seas Recruitment Full time

    **Job Title**: Outbound/Inbound Call Centre Manager **Remuneration**: R28,000 - R32,000 per month (based on experience) **Job Type**: Full-time **Company Overview**: We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally,...


  • Cape Town, South Africa Call Centre Staffing Full time

    Customer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...


  • Cape Town, South Africa Call Centre Staffing Full time

    Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...


  • Cape Town, South Africa Call Centre Staffing Full time

    Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

  • Call Centre Team Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time

    Call Centre Manager Job Description **Job Summary:** We are seeking a highly skilled Call Centre Manager to lead our team of customer service professionals. As a Call Centre Manager, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring that our customers receive exceptional service and support. **Key...

  • Call Centre Agent

    3 months ago


    Cape Town, South Africa Curiska (Pty) Ltd Full time

    Technical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Customer Service Representative **Job Summary:** As a Customer Service Representative at Call Centre Staffing, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of our network services and products. **Key Responsibilities:** • Handle...