Call Centre Trainer
3 months ago
Job Title: Call Center Trainer
**Job Summary**:
The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service.
**Responsibilities**:
- Develop and conduct training programs for new and existing call centre representatives.
- Create training materials, including presentations and multimedia visual aids.
- Assess training needs and identify any training opportunities with Operations.
- Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them.
- Coach and provide feedback to trainees in the Incubation area to help them improve on their performance.
- Stay updated with industry trends and best practices in call centre operations and customer service.
- Collaborate with Operations management to identify training needs and assist in bridging performance gaps.
- Assist in the onboarding process for the Campaigns new intake.
**Requirements**:
- Proven work experience as a call centre trainer or similar role.
- Knowledge of learning principles and modern training techniques.
- Excellent communication and presentation skills.
- Proficiency in MS Office and Learning Management Systems (LMS).
- Strong organizational and multitasking abilities.
**Working Hours**:
- Monday - Friday 08h00AM - 17h00PM
(May change based on Operational requirements)
**Conclusion**:
The call centre trainer plays a vital role in ensuring that call centre representatives are equipped with the necessary skills and knowledge to deliver exceptional customer service. This position requires a blend of training expertise, industry knowledge, and strong communication skills.
Pay: R10,000.00 - R15,000.00 per month
**Experience**:
- trainer: 2 years (required)
Ability to Commute:
- Cape Town, Western Cape (required)
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (required)
-
Call Centre Trainer
4 months ago
Cape Town, South Africa Switch Full timecurrently have x4 Trainer roles in our Cape Town branch The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure. Preferable Sales training, however, we will consider strong customer service as well. Matric - Non negotiable Working hours - our contact centre only supports the US & UK markets; hence a shift can...
-
Call Centre Agent
1 month ago
Cape Town, South Africa Call Centre Staffing Full timeAs a Call Centre Sales Consultant, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of their network services and products. You will handle inbound and outbound calls, assisting customers with their inquiries, addressing their concerns, and...
-
SME Trainer/ Advisor Trainer/Business Trainer
4 weeks ago
Cape Town, South Africa ABC Worldwide Full timeIn need of Advisor Trainer / SME Trainer/Business Trainer (Call Centre)The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the...
-
Call Centre Trainer
4 months ago
Cape Town, South Africa Clear Review Consultants Full timeWe looking to hire full time dynamic individuals to join our Debt Mediation Consultancy as a trainer. **Role Responsibilities**: Recruit and train new hires on products, and process. Complete daily tracking, including end of day course evaluation and trainee assessments Attends regular training/operations and quality meetings **Qualifications** Required...
-
Experienced Call Centre Agent
3 months ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
-
Experienced Call Centre Agents
3 weeks ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
-
Experienced Call Centre Agent
3 months ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
-
Experienced Call Centre Representative
4 days ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets.The successful candidate will possess excellent verbal and written communication skills in English, with...
-
Loblaw Call Centre Agent
4 weeks ago
Cape Town, South Africa Merchants Full timeLoblaw Call Centre Agent Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need...
-
Experienced Call Centre Agents
3 weeks ago
City of Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...
-
Experienced Call Centre Professionals
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreAbout the Role:We are seeking highly skilled and motivated individuals to join our team as Call Centre Agents. As a key member of our sales team, you will be responsible for meeting sales targets, maintaining client satisfaction, and adhering to company policies.Key Responsibilities:Meet and exceed sales targets...
-
Business Process Trainer
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: SME Trainer/ Advisor TrainerAt ABC Worldwide, we are seeking a highly skilled and experienced SME Trainer/ Advisor Trainer to join our team. As a key member of our training department, you will play a critical role in educating and producing competent staff to deliver client-set requirements.Key Responsibilities:Lead and co-lead new hire classes...
-
Business Development Trainer
4 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: SME Trainer/Advisor Trainer/Business TrainerAt ABC Worldwide, we are seeking a highly skilled and experienced SME Trainer/Advisor Trainer/Business Trainer to join our team. As a key member of our training department, you will be responsible for delivering high-quality training programs to our staff, ensuring they have the necessary skills and...
-
Contact Centre Trainer/bpo
3 months ago
Cape Town, South Africa F and G Sourcing Specialist Full timeOur **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and...
-
Helpdesk Trainer
3 months ago
Cape Town, South Africa SR & Associates Full timeOur client is looking for a Helpdesk Trainer to join their fast-paced and dynamic team based in Cape Town. **Duties And Responsibilities** - Support management with company induction for new employees. - Coach and support all new contact centre staff. - Provide feedback and quality call monitoring sessions. - Make amendments to the training...
-
Customer Service Consultant
3 months ago
Cape Town, South Africa Call Centre Staffing Full timeCustomer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeCustomer Service Representative **Job Summary:** As a Customer Service Representative at Call Centre Staffing, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of our network services and products. **Key Responsibilities:** • Handle...
-
Call Centre Agent
4 months ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...
-
Call Centre Agent
3 months ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...
-
Sales Representative
1 week ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeJob Title: Sales Consultant **Job Summary:** We are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing. As a Sales Consultant, you will be responsible for selling financial products and providing excellent customer service to our clients. **Responsibilities:** * Sell financial products to customers and...