Call Centre Trainer

5 months ago


Cape Town, South Africa CallForce Direct Full time

Job Title: Call Center Trainer

**Job Summary**:
The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service.

**Responsibilities**:

- Develop and conduct training programs for new and existing call centre representatives.
- Create training materials, including presentations and multimedia visual aids.
- Assess training needs and identify any training opportunities with Operations.
- Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them.
- Coach and provide feedback to trainees in the Incubation area to help them improve on their performance.
- Stay updated with industry trends and best practices in call centre operations and customer service.
- Collaborate with Operations management to identify training needs and assist in bridging performance gaps.
- Assist in the onboarding process for the Campaigns new intake.

**Requirements**:

- Proven work experience as a call centre trainer or similar role.
- Knowledge of learning principles and modern training techniques.
- Excellent communication and presentation skills.
- Proficiency in MS Office and Learning Management Systems (LMS).
- Strong organizational and multitasking abilities.

**Working Hours**:

- Monday - Friday 08h00AM - 17h00PM

(May change based on Operational requirements)

**Conclusion**:
The call centre trainer plays a vital role in ensuring that call centre representatives are equipped with the necessary skills and knowledge to deliver exceptional customer service. This position requires a blend of training expertise, industry knowledge, and strong communication skills.

Pay: R10,000.00 - R15,000.00 per month

**Experience**:

- trainer: 2 years (required)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)


  • Call Centre Trainer

    5 months ago


    Cape Town, South Africa Switch Full time

    currently have x4 Trainer roles in our Cape Town branch The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure. Preferable Sales training, however, we will consider strong customer service as well. Matric - Non negotiable Working hours - our contact centre only supports the US & UK markets; hence a shift can...

  • Call Centre Trainer

    6 months ago


    Cape Town, South Africa Clear Review Consultants Full time

    We looking to hire full time dynamic individuals to join our Debt Mediation Consultancy as a trainer. **Role Responsibilities**: Recruit and train new hires on products, and process. Complete daily tracking, including end of day course evaluation and trainee assessments Attends regular training/operations and quality meetings **Qualifications** Required...


  • Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent at NCR Management Centre, an outbound Call Centre. The successful candidate will report to the Floor Manager and be responsible for achieving daily, weekly, and monthly sales targets.Key Responsibilities:Achieve daily, weekly, and...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent - Sales and Service. Reporting to the Floor Manager, you will be responsible for achieving daily, weekly, and monthly sales targets, as well as meeting agreed-upon daily talk time targets.Key Responsibilities:Achieve daily,...


  • City of Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Cape Town, South Africa Merchants Full time

    Loblaw Call Centre Agent Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking dynamic and energetic individuals to join our team at the NCR Management Centre as Call Centre Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets in a fast-paced environment.Key ResponsibilitiesSales and customer serviceMeet daily, weekly and monthly sales...


  • Cape Town, South Africa F and G Sourcing Specialist Full time

    Our **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and...

  • Sales Floor Trainer

    4 weeks ago


    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Sales Floor TrainerWe are seeking an experienced Trainer to join our team at Bridgena Barnard & Associates. The successful candidate will be responsible for delivering process training and coaching to our staff.Requirements:* Grade 12* 3 year diploma in HR preferred or other* 18 months experience in facilitating training* Call Centre experience...


  • Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Trainer Development and Coaching SpecialistWe are seeking an experienced Trainer to join our team at Bridgena Barnard & Associates. As a Trainer, you will be responsible for delivering process training and coaching to our staff.Requirements:Grade 123 year diploma in HR preferably or other18 months experience in facilitating trainingCall Centre...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job SummaryWe are seeking a highly motivated Business Development Representative to join our team at Call Centre Staffing. The ideal candidate will have excellent communication skills, a strong sales acumen, and the ability to work well under pressure in a fast-paced call centre environment.Key Responsibilities:Make outbound calls to potential customersPitch...

  • Helpdesk Trainer

    5 months ago


    Cape Town, South Africa SR & Associates Full time

    Our client is looking for a Helpdesk Trainer to join their fast-paced and dynamic team based in Cape Town. **Duties And Responsibilities** - Support management with company induction for new employees. - Coach and support all new contact centre staff. - Provide feedback and quality call monitoring sessions. - Make amendments to the training...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Key Responsibilities:We are seeking a highly driven and self-disciplined Sales Consultant to join our team at Call Centre Staffing. The ideal candidate will have a minimum of 2 years Call Centre sales experience and possess essential skills required for the role.The successful candidate will be responsible for understanding clients' insurance needs and...

  • Sales Representative

    4 weeks ago


    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job Summary:As a Sales Consultant at Call Centre Staffing, you will play a key role in driving sales and meeting targets in a fast-paced call centre environment. This is an excellent opportunity for individuals with excellent communication skills, strong sales acumen, and the ability to work well under pressure.Key Responsibilities: Make outbound calls to...

  • Call Centre Agent

    1 month ago


    Cape Town, South Africa JER 31 & Associates Recoveries PTY (Ltd) Full time

    **Call Centre Agents needed** in Cape Town - CBD JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD. **Duties and Responsibilities** - Previous call centre experience with References - Debt collection experience is advantageous. - Strong communication and interpersonal skills. -...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Key Responsibilities:As a Sales Consultant at Call Centre Staffing, you will be responsible for selling financial products and resolving customer and product-related queries. You will also be expected to conclude agreements, assist customers in understanding financial products and services, and perform preliminary credit assessments to determine customer...

  • Call Centre Operator

    6 months ago


    Cape Town, South Africa Konig Digital LTD Full time

    **Position**: Call Centre OperatorCompany Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary: As a Call Centre Operator, you will be...

  • Call Centre Agents

    5 months ago


    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record


  • Cape Town, South Africa Pepkor Speciality Full time

    An exciting opportunity has become available for a Call Centre Assistant within our Customer Services Team on a four Month Maternity Cover Contract. Our ideal candidate will be based in our Tekkie Town Support Centre in George. The Call Centre Assistant will form part of the team to ensure that the Tekkie Town Customer Services Team’s standards and all...