Outbound/inbound Call Centre Manager
4 months ago
**Job Title**: Outbound/Inbound Call Centre Manager
**Remuneration**: R28,000 - R32,000 per month (based on experience)
**Job Type**: Full-time
**Company Overview**:
We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by professionalism, forward-thinking, and results.
**Key Responsibilities**:
- Oversee the day-to-day operations of the outbound and inbound call centres.
- Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
- Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
- Monitor call centre metrics and prepare regular performance reports for senior management.
- Handle escalated customer issues and provide effective resolutions.
- Collaborate with other departments to ensure a seamless customer experience.
- Implement and maintain call centre technology and software to optimise operations.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Conduct regular team meetings and performance reviews.
- Recruit and train call centre staff
**Requirements**:
- Minimum of 2+ years of experience in a call centre management role.
- Proven track record of successfully managing outbound and inbound call centre teams.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Proficiency in call centre software and technology.
- Ability to analyse data and make informed decisions to drive performance.
- Strong problem-solving skills and ability to handle high-pressure situations.
- Flexibility to work in a fast-paced and dynamic environment.
- IT skills are essential for managing call centre systems and tools.
- Own Laptop & Transport
**Why Join Us**:
Joining our team means being part of a supportive and innovative environment where your ideas are valued. You'll have the chance to work on exciting projects and grow both personally and professionally. If you're looking for a challenging yet rewarding opportunity, we want to hear from you.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: R28 000,00 - R32 000,00 per month
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