Application and Systems Administrator

5 months ago

Cape Town, South Africa Intelligent Debt Management Full time

**Application and Systems Administrator**

**Responsibilities**:

- Analyze and evaluate existing or proposed systems and processes;
- Prepare detailed documentation outlining systems capabilities and processes;
- Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems;
- Write and maintain system documentation;
- Document system problems and resolutions for knowledge management;
- Responsible for logging and tracking of errors/enhancements to Vendors;
- Analysis, escalation and follow up of technical incidents;
- Responsible for month end runs - This includes working extended hours at month end;
- Interacting extensively within departments;
- Focus on user experience to drive functional and technological changes;
- Manage and maintain security of system at all levels business units, security roles, access etc.
- Work with the IT OPS and Development teams to optimize maintenance and administrative processes

**Skills and experience required**:

- Above average communication skills (written & verbal);
- Experience in a IT administrator or support role;
- Confident & enthusiastic with an ability to adapt to a changing environment;
- Leadership experience an advantage;
- 2+ years' experience in systems support and administration;
- Experience in writing complex SQL queries.
- Familiarity with software development processes and or coding principles an advantage
- SQL database security and management advantageous

**Key competencies**:

- Excels at problem solving/analysis
- Is able to learn new technologies quickly and easily
- Communicates effectively
- Effectively manages your time and competing deliverables
- Enjoys and excels at being part of a team and fostering teamwork
- Demonstrates initiative and drive to pursue and achieve goals
- Delivers exceptional customer service
- Honest, accountable and live the IDM values
- Excellent verbal skills
- Ability to prioritize requests and plan accordingly

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