CRM & Sales Administrator

2 days ago


Southern Suburbs, South Africa AFMS Group Full time

**Key Accountabilities/ Principal Responsibilities**

**CRM Administration & Support**
- Maintain data quality within the CRM system by cleansing, de-duping, and enriching data on a regular basis
- Configure the CRM system to meet the specific needs of users, including customizing fields, workflows, objects, and page layouts
- Stay up-to-date on CRM best practices and new features/functionality to ensure that the system is being used to its full potential
- Work closely with other departments (e.g., Marketing, Sales, Subsidiaries) to understand their needs and ensure that the CRM system meets their requirements
- Serve as the point of contact for CRM-related issues, working with the CRM and other support vendors to attend to any technical enhancements and problems
- Import and export data from the CRM system as needed
- Perform regular backups of CRM data
- Develop and implement processes and procedures for managing CRM data
- Keep abreast of new CRM technologies and developments

**Sales Administration**
- Source leads from various databases and distribute for tender purposes
- Coordinate and migrate API/Microsoft BI generated leads into the CRM
- Administer the Info box of the company and distribute leads and
- Support Sales Executives
- Support and training to Subsidiary CRM users
- Minute taking - preparation and distribution

**Data and Trend Monitoring**
- Monitor CRM usage metrics to identify trends and areas for improvement
- Create dashboards for Data Visualizations
- Administer and disseminate business leads through API/Microsoft BI platforms for lead generation purposes

**Reporting**
- Generate various sales activity reports - fortnightly, monthly and bi-annual summations

**Key Skills and Experience**
- Statistical knowledge
- Creating data visualizations
- Creating dashboards and reports
- Writing and communication
- Domain Knowledge
- Problem solving
- Experience with data cleaning, analysis exploration, and reporting
- Excellent communication, organizational, and project management skills
- Ability to work independently and with a team to meet deadlines
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Must have Advance Excel skills
- Microsoft Power BI skills

**Minimum Qualifications**:

- Grade 12
- A tertiary qualification in computer science will be a distinct advantage
- Microsoft Power BI
- Approximately 2 - 4 years CRM (Maximiser) administration experience

**People and Management Skills**
- Positive outlook with a can-do energy and attitude
- A proven ability to oversee and implement sales endeavors
- Build solid relationships with internal customers and stakeholders
- Professional and a team-player
- Creativity and problem-solving skills
- Attention to detail and quality
- Excellent written and verbal communication skills
- Proficiency with the use of modern technology

**Additional responsibilities and skills**
- Assist the Marketing Coordinator complete and submit database registration and other
- Admin support as and when required

**As a proudly South African brand, AFMS Group (Pty) Ltd will consider our commitment to transformation and employment equity goals for this position.**

**Please note, relocation costs will not apply



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