Specialist: Servicenow System Configurator

7 months ago


Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

This purpose of the job is definition, implementation, and management of configurations to meet business requirements. The position requires understanding business requirements, process flows, as well as the alignment of internal system in order to conduct extensive configuration on ‘cloud based platforms’.

The Configuration Specialist works alongside a Functional Lead and other Configurators, ensuring optimal operation of the overall functional area through complex testing, business process design, process implementation, analysis and maintenance in the light of best practice recommendations and creating reports based business requirements.

**Job Description**:
Key accountabilities
- Coordinate test activities, including unit testing, system testing and user acceptance testing
- Plan and deploy feature and change requests releases accordingly
- Play a key role in design to implementation of feature releases and Platform upgrades
- Works with the Strategic Lead to develop release estimates
- Troubleshoot and resolve configuration issues, error identification and remediation
- Provide technical assistance to Tier1 teams, managing severity issues and setting prioritization for resolution
- Ensure up to date features, deployments and initiatives for optimal platform usage
- Create advanced reports and dashboards including using performance analytics
- Manage instance security: user/group access, administration, access control lists, etc.
- Participate in process design workshops
- Create functional and technical systems documentation
- Determine and implement integration method(s) used, integration directionality and attributes
- Template Creation and Updates
- Configure Catalog Items and Record Producers

Qualifications and Experience

Two to Three Years ServiceNow Platform Experience as a Developer/Configurator

Must have CSA Certification

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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