Servicenow Architect

2 weeks ago

Johannesburg, South Africa Sapphire Systems Full time

**About Sapphire** **Systems**:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

**Job Summary**:
Are you a ServiceNow Architect who is passionate about designing ServiceNow Platform solutions which will drive customer’s business outcomes?

This is a technical advisory role which will include establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.

This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation phase of the transformation programme.

Here at Sapphire Systems, we pride ourselves on creating exceptional client relationships with a ‘one team’ approach to delivery. A successful delivery isn’t just about getting something ‘over the line’; it’s about the programme’s delivery process, the way we engage with our client, and the quality of our product which makes us stand out from the rest. We are not just ‘another supplier’.

**Duties/Responsibilities**:

- Provide guidance with process design.
- Design, develop, and test automation workflows.
- Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow will enable them on their digital transformation journey
- Translate business objectives to outcomes and translate into a customer roadmap
- Be responsible for analysing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
- Establish and manage technical governance processes
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
- Advocate/champion Sapphire Systems advisory and expert services best practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimise to achieve customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to out of the box capabilities
- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.
- Consulting Experience: Management Consulting Experience preferred
- 3-5+ years’ technical experience
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcome-focused roadmaps
- Experience working with large Consulting/SI organizations.
- Large Program Experience
- 5+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise Architect role and relevant experience.
- Database, core data design, Security, integrations

**Experience**

Achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.

Demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

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