Itsm Configuration Specialist

5 months ago


Johannesburg, South Africa Pink Elephant Full time

**Responsibilities**:

- Configure and customize ITSM tools to meet client requirements.
- Develop and maintain scripts, workflows, and automations within ITSM Tool.
- Collaborate with cross-functional teams to implement and integrate ITSM solutions.
- Analyse and troubleshoot configuration and scripting issues.
- Provide technical guidance and support to team members and clients.
- Stay updated on industry trends and advancements in ITSM technologies.
- Participate in the design and implementation of ITSM best practices.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field (optional)
- Minimum of 3 - 5 years of programming experience in any major programming languages (e.g., Java, Python, C#, etc.).
- Proficiency in JavaScript programming is essential.
- Hands-on experience with at least one major ITSM tool (e.g., ServiceNow, Remedy, JIRA Service Desk, etc.).
- Strong understanding of IT service management principles and practices.
- Excellent problem-solving and analytical skills.
- Ability to work independently and collaboratively in a team environment.
- Exceptional communication and interpersonal skills.
- Proven track record of delivering high-quality results on schedule.
- ITIL certification is a plus.

**Job Types**: Full-time, Permanent

**Experience**:

- Programming in major programming languages: 4 years (required)



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