Operations Configuration Specialist

13 hours ago

Johannesburg, South Africa Mediro ICT Full time

Perform the role of Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature team.

Develop, establish, and improve the Manage Service Configuration processes including coordination of relevant interfaces to other service management processes.

Planning and coordinating activities related to the CMDB and Manage Service Configuration processes.

Consulting on the IT Configuration Management process and tools

Consulting on the integration of IT Infrastructure environments/technologies into CMDB

Monitoring and steering of IT Configuration Management data quality within the Group in accordance with relevant KPI’s

Responsible for the execution of the process controls, ensuring that teams comply with process and data standards

Interfacing with other experts on IT Service Management topics

Interfacing with other experts on Enterprise Architecture topics

Carrying out of necessary communication measures and training

Reporting on requirements and suggestions for improvement to the relevant Process & Product Owners

Submitting, updating and maintaining knowledge articles related to key topics included in scope of services supported

Proven experience in IT Service Management ( ITSM ) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams.

Extensive experience with configuring, administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow and BMC Remedy Helix

Proficient experience and knowledge of Configuration Management Database ( CMDB ), configuration item data models and relations.

Detail familiarity of specific IT Infrastructure environments/technologies: IT Platforms - Operations systems ( Windows, Linux ), Data Centres, Networks, Databases, Web technologies, Cloud technologies ( AWS, Azure ), storage and middleware

Ability to conceptualise complex information and perform detail analysis when required

Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes

Comprehensive understanding of enterprise architecture concepts and models

Extensive experience with DevOps processes and tools.

Extensive experience with ITIL version 4 principles and processes

Extensive experience with Release Management, in complex and production critical environments.

Experience in Agile methodology and tools.

Knowledge and experience with project management principles and methodologies, related to software development.

Ability to analyze existing processes and systems and identify areas for improvement and increased operational efficiency.

Ability to drive and deliver in accordance with deadlines and provide detailed reporting and progress of overall projects/initiatives.

Strong Document management and reporting capabilities including creation of standard operations procedures in line with AWM

IT Process Steering & Governance

IT Operations Frameworks

**Qualifications/Experience needed**:
Fluent English-speaking, including business reading and writing

Information Technology qualification (degree/diploma)

ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB)

ITIL v4 Certification advantageous

Min 8 years working experience in IT Service Management

Team-player (working in an international environment and team)

Between 7 - 10 Years

  • Specialist: System Configurator

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Specialist: Servicenow System Configurator

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Senior Specialist: Systems Configuration

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Junior Specialist: Servicenow Systems Configurator

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Functional Configuration Consultant

    7 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To consult with clients on system requirements, analyse and formulate innovative technical solutions to achieve efficiencies and cost containment based on time, risk process and re-usability of solutions. Takes technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/module- Hello...

  • Configuration Management Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Professional Career Services Full time

    About the JobWe are looking for a talented Heavy Engineering Technician to join our team at Professional Career Services. As a key member of our engineering team, you will be responsible for the configuration management of all drawings and programs, generating new programs, modifying existing ones, and reverse engineering.The ideal candidate will have a...

  • Itsm Configuration Specialist

    7 months ago

    Johannesburg, South Africa Pink Elephant Full time

    **Responsibilities**: - Configure and customize ITSM tools to meet client requirements. - Develop and maintain scripts, workflows, and automations within ITSM Tool. - Collaborate with cross-functional teams to implement and integrate ITSM solutions. - Analyse and troubleshoot configuration and scripting issues. - Provide technical guidance and support to...

  • IT Asset and Configuration Manager

    7 months ago

    Johannesburg, South Africa iOCO Full time

    JOBNUMBER **iOCO02939** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **Hybrid** **The Role**: We are seeking a highly organized and detail-oriented **IT Asset and Configuration Manager** to join our team. As the IT Asset and Configuration Manager, you will be responsible for overseeing the lifecycle management of IT assets...

  • IT Asset and Configuration Manager

    7 months ago

    Johannesburg, South Africa WePlace Full time

    Our client, a Leading Financial institution is looking for a highly skilled IT Asset and Configuration Manager to join their team. **Job Purpose** To consolidate, track and manage physical and contractual aspects of an information technology asset throughout its lifecycles and to support the delivery of Information Technology Services to the business and...

  • Principle Specialist

    1 week ago

    Johannesburg, South Africa Express Employment Professionals Full time

    **Main purpose** Our client leaders in the telecommunication sector is looking for a Principle Specialist - Active Network Configuration & Support to design and correct implementation of the organizations active network, cost effective, best in breed technology and required network architecture facilitating client requests, ensuring that the company’s...

  • Senior Configuration Management Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Job DescriptionWe are seeking a highly skilled Configuration Management Engineer to join our team at Professional Career Services. The successful candidate will be responsible for configuration management of all drawings and programs, generating new programs, modifying existing programs, reverse engineering, and continuously improving processes.Key...

  • Workday Hcm

    8 months ago

    Johannesburg, South Africa RMV Solutions Pty Ltd Full time

    Join Our Clients Team as a Workday HCM & Compensation Support Analyst- We are the Operate Digital HR Systems Practice, a team of dedicated People Technology professionals who specialize in providing Application Evolution Services to our clients. Our goal is to offer more than just support services. We strive to partner with our clients, solve their business...

  • IT Specialist

    1 week ago

    Johannesburg, South Africa The Recruiters Full time

    **Title**: **IT Specialist - Logistics**: **Salary**: - 70000 **Description**: - Our client, a market leader in the express courier industry, is currently looking for an Information Technology Specialist. To be successful in this role you will possess the necessary technological skills to help make the company more efficient. - CORE FUNCTION: Design &...

  • IT Specialist

    1 week ago

    Johannesburg, South Africa Fachs Consulting and Advisory Full time

    **Job Overview** The Information Technology Specialist is responsible for the effective operation of information systems services and support across the organization. The Information Technology Specialist serves as a technical expert for the configuration, administration, management, maintenance and support of IT systems and networks within FACHS...

  • Security Specialist

    7 months ago

    Johannesburg, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers. **ROLE REQUIREMENT** - Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The...

  • Starlims Support Specialist

    6 days ago

    Johannesburg, South Africa Krypton Mining Full time

    The **Starlims Support Specialist** will be responsible for service strategy design, transition, operational and continuous Improvement of all instances with EMEA Reginal Hub Support i.e. Weighbridge, Sample Preparation, Quality Assurance and Laboratory Services( Traditional and Robotics) **Responsibilities**: - To be a PRODUCT specialist, across the range...

  • Security Specialist

    2 weeks ago

    Johannesburg, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers. **ROLE REQUIREMENT** - Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The...

  • Vdi Stack Operations Specialist

    4 months ago

    Johannesburg, South Africa Y Recruit Full time

    **Job Overview**: **Date Posted**: Posted 4 days ago- **Location**: Johannesburg, Gauteng- **Job Title**: VDI Stack Operations Specialist (Expert)- Closes: 7 October 2024**Education Level**: Bachelors Degree- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**VDI Stack Operations Specialist (Expert) - Johannesburg.**: Are you a Virtual Device or...

  • Technical Infrastructure Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Johnson Controls Full time

    About Johnson ControlsJohnson Controls simplifies the modern workplace with easy desk and room booking. Interactive floor plans and visibility of available resources ensure employees have access to the tools and space they need to do their best work.The company is part of Open Blue portfolio, which enables businesses to thrive in a rapidly changing world.Job...

  • Hardware & Operations Support

    2 months ago

    Johannesburg, South Africa Johnson Controls Full time

    **What you will do** Due to expansion we have a fantastic opportunity for a Hardware and Operations Support Specialist, who is keen to develop their career in a fast paced, challenging but ultimately rewarding environment. This opportunity is with FMS:Engage, part of Johnson Controls Open Blue portfolio and simplifies the modern workplace with easy desk...