Escalations Supervisor

**STORES SUPERVISOR**: **INTRODUCTION**:Your appointment as Stores Supervisor in the Technical Department is hereby endorsed. This job description supercedes all previous job descriptions issued to you. **REPORTING**: In the execution of your duties, you will report to the Regional Manager - Technical. **PURPOSE**: The aim of Stores Supervisor is to ensure...

Job Summary: The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts,...

**DESCRIPTION** The CCTV division requires a CCTV monitoring supervisor to lead the current team of CCTV operators and oversee the daily operational work of the CCTV department within the Inland Monitoring Centre. **REPORTING** The incumbent will report to the CCTV Monitoring Centre Manager - Inland. **QUALIFICATIONS AND ATTRIBUTES** - Compulsory: -...

Job Summary: The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts,...

**Surveillance General Manager** - ** General Description**: The general manager will be responsible for the management of the Surveillance division within the Fidelity group (reporting to the FADT structure). The division is responsible for set products build around the South African Market’s surveillance requirements. The incumbent will be responsible...

**SETTLEMENTS SUPERVISOR** **FCS Head Office - Midrand** **Reporting to - Settlements Manager - Zak Croukamp** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. **Key Performance Areas: (not totally...

The Security Supervisor is responsible for assessing security risks and threats to the organisation and implementing operational methods and processes that mitigate physical security services; i.e. guarding, patrolling, regulating all access and egress, concierge service to the DBSA and the provision of VIP protection services as and when required. The...

**Job Advert Summary**: Eduvos is looking to employ a Credit Controller Supervisor at our Midrand campus on a permanent basis. **Type of appointment**: Permanent **Purpose**: To reduce Eduvos debt through the management of the credit control team. **Minimum Requirements**: National Diploma Financial Accounting / Credit Management or Degree in Finance At...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

**Purpose of the job**: Supervising of teams and ensure adherence to all company policies and procedures. **Main objectives of the Call Centre Agent Supervisor**: - Always maintain excellent customer relations and have a professional attitude - Communicate with relevant stakeholders and other departments as needed on order specifications, additional needs,...

Electrical Supervisor with light current experience to maintain the Operator’s assets and ensure that safety, quality, and performance targets are achieved. To execute maintenance policy, standards, procedures and ensure reliable safe system. To ensure seamless travel for our customers that is safe, reliable, comfortable, and friendly. Requirements: B....

Proposed Job Title: Level 2 Call Centre Sales Supervisor -Outbound Reconnections Grade: Reporting to: CCC Outbound Sales and Client Retentions Manager **Job Summary Information** Function: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

**Electrical Supervisor - Light Current (Maintenance) - Midrand, Gauteng - Ref: 1211057-5** Electrical Supervisor with light current experience to maintain the Operator’s assets and ensure that safety, quality, and performance targets are achieved. To execute maintenance policy, standards, procedures and ensure reliable safe system. To ensure seamless...

**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...

**Settlements Supervisor - FCS Head Office in Midrand** **Reporting to - Settlements Manager** **Devision - Operational Finance (Cash Processing)** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally...

1year - Address and resolve customer complaints - Identify and escalate serious complaints to supervisors and management - Provide product and service information to customers - Research, identify, and resolve customer complaints using business tools and available customer data - Route calls to appropriate resources - Document all call information according...

**Main Responsibilities/Tasks**: - To efficiently code, debug and unit test simple to moderate to complex programs. This includes new development and / or modifications to existing programs on a Supply Chain system; - Compile designs for simple to moderate to complex programs; - To investigate user requests in order to determine and correct root cause of...

**Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...

**(Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** **Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience...

Outbound Customer Service Retention Agent Level 2 Reporting to: Customer Service Retention Supervisor **Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be...