Surveillance Control Room Supervisors

3 days ago


Midrand, South Africa Fidelity Services Group Full time

**Surveillance General Manager**
- ** General Description**:
The general manager will be responsible for the management of the Surveillance division within the Fidelity group (reporting to the FADT structure). The division is responsible for set products build around the South African Market’s surveillance requirements.

The incumbent will be responsible for the Operational, Financial and growth performance of all the Fidelity surveillance products. He will also be required to lead the development of new products in this space and determine the commercials as well as the go-to-market strategy of these products.

This is a national role and he will oversee all developments within this space.
- ** Qualifications**:

- General Management NQF Level 7 or above (preferred)
- ** Experience**:

- Management of a Surveillance business is preferred
- General management within the CCTV monitoring environment
- Business management in general with at least 5 years of experience
- Experience in a tender-based environment
- Operational experience
- ** Skills**:

- Business and financial acumen
- Sales experience
- Financial acumen
- Public speaking at board level
- ** Onboarding Compliance Manager (Admin Manager)**
- ** General Description**:
The Onboarding compliance manager will be responsible for the business processes followed to onboarding new clients into the Surveillance department. The Compliance Manager will also carry the responsibility to manage the process of purchasing bulk equipment required for the roll-out of set solutions. Additional to these requirements the compliance manager carries the responsibility of setting up and distributing reports to clients and business partners on the performance of the Surveillance product they subscribe to.
- ** Qualifications**:

- General Administration qualification is preferred
- ** Experience**:

- Managing administrative process as the main point of contact
- Multi-departmental admin managing experience (between multiple business partners)
- Develop and maintain business processes across a group
- Listener experience preferred
- Highly computer literate (Microsoft Office and BI-related products)
- ** Skills**:

- Strong admin skills
- Interpersonal skills
- Attention too detail
- Ownership of responsibility
- ** Surveillance Control Room Supervisor (Shift Position)**
- ** General Description**:
The Surveillance control room utilizes an escalation protocol whereby Surveillance Monitoring Agents escalate their findings into a situational control room. The Surveillance Monitoring Senior then handles this escalation from an operational and feedback into the system.
- ** Qualifications**:

- Control Room Management
- ** Experience**:

- Monitor centre experience
- Managing people
- Operational Control Room experience responsible for communicating with Operational teams
- ** Skills**:

- Strong communication skills
- Interpersonal skills
- Attention too detail
- Ownership of responsibility

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._



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