Credit Controller Supervisor

8 months ago

Midrand, South Africa Eduvos Full time

**Job Advert Summary**:
Eduvos is looking to employ a Credit Controller Supervisor at our Midrand campus on a permanent basis.

**Type of appointment**:
Permanent

**Purpose**:
To reduce Eduvos debt through the management of the credit control team.

**Minimum Requirements**:
National Diploma Financial Accounting / Credit Management or Degree in Finance

At least three years experience in dept collection management

**Duties and Responsibilities**:
**Accountability Areas**:
Debt Collection

Maintenance of student accounts

Reviewing of students enrolled

Student suspension

**Operational Process Outputs**:
Review of age analysis
- Allocate accounts to credit controller
- Identify risk accounts per credit controller
- Action identified handover accounts

Load new collections in payment platform
- Identify due accounts
- Load collection

**Management Areas**:
Debt strategy rollout - planning, scheduling, monitoring, control, corrective action

Reporting on debt statistics

Workflow / alignment / silos with other finance departments

Escalated query management
- Collaborate with internal stakeholders for resolution of queries
- Feedback to customer/ credit controller on outcome

Resourcing and capacity management (people, facilities, and equipment)

**Leadership Responsibilities**:
Talent acquisition, selection, onboarding and succession / bench strength
- Compliance to HR policies and procedures
- Roles filled with competent people as indicated by actual performance after appointment
- Strong talent/succession bench to exploit business opportunities

Individual performance - role clarity and objectives; reviews; feedback; corrective actions
- Compliance to policies and procedures
- Recognise excellent performance and deal with under performers

Skill levels - training & development
- Develop direct reports to be successful
- Provide a climate which fosters learning and growth

Culture and climate
- Live, share and ensure that everybody understand the vision, strategy and values
- Drive implementation of culture initiatives
- Visible and engaged and energise the department through effective communication and personal energy
- Build a team and do not do the work of direct reports
- Team work and synergy facilitated, motivation and support provided
- Conflict and disciplinary issues addressed timeously

Remuneration - input into decisions
- Fairly discriminate between people based on performance and potential
- Clearly communicate basis of remuneration and bonuses to staff

Stakeholder management

**Functional and Behavioural Competencies**:
**Functional Competencies**:

- Proficiency in MS Office
- Ability to work with numbers
- Deep understanding of credit management systems
- Ability to work well under pressure
- Conflict Management Skills

**Behavioural Competencies**:

- Initiative and responsibility
- People leadership and development
- Constructive teamwork
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)

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