Cctv Supervisor

1 week ago

Midrand, South Africa Fidelity Services Group Full time

**DESCRIPTION**

The CCTV division requires a CCTV supervisor to lead the current team of CCTV operators and oversee the daily operational work of the CCTV department within the Inland Monitoring Centre.

**REPORTING**

The incumbent will report to the CCTV Monitoring Centre Manager - Inland.

**QUALIFICATIONS AND ATTRIBUTES**
- Compulsory:

- CCTV/LPR industry specific knowledge.
- CCTV control room set up
- CCTV product knowledge
- Managing escalations
- PC Literate
- At least 3 - 5 years supervisory experience in a similar position
- Must be able to work independently and be self-motivated.
- Must be able to work as part of a team and manage people.
- Must have a strong sense for attention-to-detail.
- Presentation Skills
- Reporting Skills
- Need to be proactive and be able to identify crime trends through information gathering
- Strong analytical skills
- Knowledge of all monitoring platforms used by FADT which include: Hikvision, Dahua(DSS),Vuma Milestone, Proof 360 analytics and LPR, Isentry, and Syntel.
- Strong networking skills to be able to build relationships internally as well as with external resources like SAPS, JMPD as well as Community Forums.
- Excellent communication skills.

**JOB DESCRIPTION**
- Day to day leading of CCTV team
- Responsible for all HR related staff issues
- Where necessary deal with disciplinary processes
- On the job training and development of skills of CCTV staff specifically towards proactive response and identifying possible crime trends
- Ensure process of onboarding of new sites are followed
- Benchmarking of new sites (Day and night where applicable)
- Investigations
- Ensure Whatsapp reporting to clients are set up and done as agreed upon
- Follow through on all escalations done to support structures
- Collaborate between internal and external crime prevention resources to deal with active crime incidents and to proactively assist in crime incidents
- Support CCTV manager where applicable
- Track overactive reporting daily
- Ring-fence overactive cameras and re-benchmark
- Manage site specific reporting to the customer

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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