Learning Supervisor

4 weeks ago

Rosebank, South Africa De Beers Group of Companies Full time

Company Description
- Here’s an exciting opportunity to join us as our GSS PS Learning Supervisor (EMEA). This vital role will see you delivering and leading a successful learning administration support function and team for GSS that will ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American BU’s.

We have high standards. You’ll ensure we meet them.

GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery.

**Job Description**:

- Deliver a successful Learning and Performance function and team for GSS to ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American EMEA BU’s.

Provides coordination and coaching of the Learning and Performance Administrators to ensure the implementation and delivery of high quality service to customers and meets the requirements of the Service Level Agreements.

**KEY TASKS**
- Ensure maintenance of performance and Learning Management Systems (e.g. LMS, success factors, Orchestra) including system configuration, course deployments, user setup and administration, resolution of technical issues, and overall system support
- Ensure compliance to processes and policies in support of the group learning ecosystem and performance management frameworks within Anglo American.
- Provide input into regulatory and compliance reporting in support of audits as well as disaster recovery processes and policies.
- Supervise the learning support team to ensure that learning catalogues and inventory are maintained within the learning platforms within required Service Level Agreements (SLA).
- Provide input into and implement continuous improvement initiatives.
- Participate in change management and communication regarding learning and performance management changes/updates
- Work with IT for improvement efforts and on-going maintenance of the LMS and other system within the learning ecosystem.
- Provide reports that aid in decision making around learning and performance management.
- Ensure strong business relationships and adding value through optimal customer service and improved processing efficiency
- Resolve escalated queries and issues and provide input into incident reports.
- Provide superior customer service at first point of contact, ensuring all requests/queries are treated with urgency.
- Utilise the centralized query management tool to track, record and monitor end to end query resolution.
- Collaborate with cross functional and cross regional GSS teams to implement our LMS strategy
- Participate in periodic system testing ensuring that LMS systems are fully functional as designed
- Maintaining system by uploading modules, changing system set-up, troubleshooting course functionality, updating course content, and creating, scheduling, and running reports
- Supervise the LMS ticketing system and resolve issues regarding resetting passwords, troubleshooting, and answering questions
- Actively participates in change management and communication regarding LMS changes/updates
- Maintains procedures to ensure the security and integrity of systems/networks
- Acts as an internal consultant by generating metric and trending reports, analyse and recommend program optimization solutions/recommendations to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
- Coordinate with IT for improvement efforts and on-going maintenance of the LMS
- Take on a project management role when new courses are introduced.

**GENERIC TASKS**

**Health, Safety & Environment**:

- Demonstrate behaviour in line with health, safety and environmental standards and with the Group’s Values
- Set the health, safety and environmental expectations for your team and monitor behaviour so that it meets the required standards.
- Participate in relevant safety audits, inspections and observations, and address issues as part of demonstrating safety leadership.

**People / Leadership**:

- Demonstrate behaviour in line with the Group’s values, standards and a professional workplace.
- Provide leadership to, and develop the performance of, your team in line with the Group’s policies and systems (e.g. performance management) in order to achieve business goals. As part of this:

- Foster a constructive and productive working environment;
- Monitor the work of each team member and provide regular and useful feedback to them on how they are performing and
- Drive delivery of objectives holding team members to account f

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