Learning Administrator
4 days ago
Company Description
- Here’s an exciting opportunity to join us as our GSS PS Global as a learning Administrator. This vital role will see you enable and drive best practice service excellence and embed a learning culture within Global Shared Services People Services (GSS PS) to support the transfer of knowledge and standardise ways of working to continuously improve service efficiency and effectiveness.
We have high standards. You’ll ensure we meet them.
GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.
Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery.
**Job Description**:
- Creating a successful Learning Support function and team for GSS to ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American BU’s. Ensure the implementation and delivery of high-quality service to customers and ensures the meeting of Service Level Agreements.
The Learning Administrator is responsible for administrative activities that support and enable the effective delivery of the Learning Support service line in line with the agreed Service Level Agreement.
**KEY TASKS**
**Learning and Development**
- Learning Management System course maintenance for Facilitator Based Training and Computer Based Training (New course creation, amendments, classroom scheduling etc.).
- SAP Qualification Maintenance (New qualifications, amendments etc.).
- Management of Assignment Profiles
- Processing of course nominations - bulk or individual requests.
- Verification of course approval.
- Processing of Participant Registers.
- Processing of Attendance Registers.
- Verification of new/renewal of qualifications.
- Processing of new/renewal of qualifications - bulk or individual.
- Maintain training inventory - room scheduling/bookings.
- Learning Management System(s) query management and resolution.
- Learning reporting.
- Systems & Quality Assurance: participate in scheduled audits to ensure system and process integrity.
**Risk and operational reporting**
- Activity tracking and reporting for service performance.
- Actively participate and contribute in the use of Anglo American Operating Model tools by ensuring compliance with Performance Delivery standards.
- Knowledge transfer to entry-level LTP Officers to build experience and knowledge to enable service delivery.
- Auditing on behalf of all sites + GSS (monthly and ad-hoc as requested).
- Investigation and resolution of learning system errors.
- Investigation and resolution of person/qualification queries.
- Incident Management: Report, review and mitigating measures put in place and closed out. Lesson learned shared.
- High level compliance reporting.
- Ensure effective peer auditing.
- Troubleshooting and problem solving through active peer and team collaboration.
**Client Relationships**
- Provide accurate information to support client queries.
- Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated.
- Provide accurate information in resolving any incidents, as well as reporting new incidents to LTP Coordinator.
- Stakeholder engagement and management.
**GENERIC TASKS**
**Health, Safety & Environment**:
- Demonstrate behaviour in line with health, safety and environmental standards.
- Report issues to your Supervisor that you can’t address.
**People**:
- Demonstrate behaviour in line with the Group’s values, standards, and a professional workplace.
- Participate as an effective team member in working collaboratively with your Supervisor, peers and relevant stakeholders (including from other teams where relevant) to achieve business goals
**Financial**:
- Operate in a cost effective way, within limits set by your Section Manager
**Work Processes**:
- Work within policies, processes and systems and advise your Coordinator of any issues which impede your, or the team’s performance
- Qualifications
- Matric / Grade 12
- Relevant Commerce, HR, or related Diploma/ Certificate. Studying towards a relevant B-Degree advantageous.
**EXPERIENCE**
- 2-3 years Learning Admin experience
- Knowledge SuccessFactors LMS systems is desirable.
- Knowledge of SAP is advantageous.
- Strong proficiency in Microsoft Office required.
- Strong work ethic and ability to work effectively in a fast-paced environment with excellent interpersonal skills.
**Technical Skills**
- Learning, Training and Development
- Knowledge management and sharing
- Technical and operational skills
- System Functionality Learning
- Process Knowledge
- Att
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