Onboarding Supervisor

Company Description
- Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

**Job Description**:

- GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery.

Supervising a team of Onboarding/Offboarding Administrators for designated business operation ensuring that onboarding/offboarding governance, service level agreements and data accuracy policies are adhered to, therefore ensuring high quality outputs.

**You’ll look after our most important resource.**

**Our people.**

**KEY TASKS**

The Onboarding/Offboarding Supervisor is responsible for the day-to-day delivery of the Onboarding/Offboarding administration teams. Leading a team of administrator for various designated business operations, they will assure the teams are optimal right-sized, appropriately skilled and trained and delivering against agreed SLA’s and KPI’s.

**Technical**
- Provide expert knowledge, education and guidance to the team to ensure efficiency of administrative processes for on/offboarding.
- Supervises the day-to-day administration of policies and practices for designated business operation.
- Regularly review adherence to processes and address appropriately.
- Continually identify process improvement opportunities in your area and communicate these appropriately.
- Conduct regular audits on on/offboarding processes to determine root cause for bottlenecks and monitor corrections to ensure improvements are realised.
- Actively supports the delivery of the people strategy through tactical HR interventions and management of administration staff.
- Foster a constructive and productive working environment.
- Monitor the work of each team member and provide regular and useful feedback to them on how they are performing.
- Drive delivery of objectives and holding team members to account for their work.

**Commercial**
- Ensures that the team process all new joiners/movers/leavers efficiently within the set Service Level Agreements, Key Performance Areas
- Ensures that an experienced focused, value add approach to the operational delivery of the service is at the heart of everything the team delivers.

**People/Leadership**
- Demonstrate behavior in line with the Group’s values, standards and a professional workplace.
- Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals.

**Generic Tasks**

**Health, Safety & Environment**:

- Report to your leader about any issues you cannot address.
- Demonstrate behaviour in line with the Group’s values, standards and a professional workplace.

**Financial**:

- Operate in a cost-effective way, within limits set by your leader.

**Work Processes**:

- Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance
- Qualifications
- Matric/Grade 12
- National Diploma or Degree in Business or Human Resources (NQF level 6) or higher is an advantage.

**EXPERIENCE**
- 2 to 4 years Supervisory/Leadership experience, working in a HR/TA environment, preferably managing high volume teams.
- Stakeholder engagement/management experience
- Good understanding of shared services and service management processes (performance management, service level management, customer surveys, continuous improvement, etc.); Operational knowledge and experience highly favoured
- Strong PC skills, with a confident approach working with MS Office
- Analytical and problem-solving abilities **.**

**Additional Information
- What we offer**

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are