Administrator: Claims Europcar Pomona
2 months ago
Europcar, Pomona, has a permanent opportunity for an Administrator: Claims. We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space. We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and highly resilient in achieving them.
**Position Overview**:
The purpose of the position is to ensure accurate investigating of claim related queries, provision of feedback to stakeholders and processing of credit notes in order to support the achievement of customer service and performance standards. To effectively manage the out of service vehicle requirements and ensure downtime of each vehicle is monitred and kept within acceptable limits.
**Specific Role Responsibilities**:
**Job Outputs**
- Create claims not generated by branches.
- Obtaining quotations from various OEMs and monitoring of pricing/ availability
- Daily reporting of delays/down days
- Updating claims data in accordance with the standardized process.
- Following up on outstanding documentation from branches.
- Resolving all procurement related queries within 48 hours or escalation is required thereafter.
- Resolving of Claims related queries.
- Maintaining relationships with external workshops and panel shops.
- Distribution, follow up and collection of damaged vehicles to work/panel shops.
- All administrative work requisite of the department.
**Qualifications and Experience**:
**Minimum Experience**
- 2 years car rental and/or claims/maintenance administrator experience
**Minimum Qualifications & Requirements**
- Grade 12 or equivalent
- Valid Code 08 Driver license, at least 2 years old.
- Communication skills: must be fully bilingual.
**Skills and Personal Attributes**:
**Competencies**:
- Delighting Customers
- Verbal Communication
- Team Work
- Creating and Sustaining Social Responsibility
- Continuous Improvement
- Integrity
- Excellent communication skills
- Strong administrative skills
- Ability to work with a sense of urgency
- Ability to work with self motivation
- Negotiation skills
- The ability to explain and communicate company procedures in a calm, professional manner.
- Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
- Able to work under pressure.
- Able to manage time
- Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
- Logic and sound judgment
- Able to work independently and provide timely feedback to stakeholders.
**Personal Attributes**:
- Committed
- Professional
- Resilient
- Must be a quick learner
- A team player
- Willing to put in extra time if required.
- Presentable
- Punctual
-
Gauteng, South Africa Motus Corporation Full timeThe O.R Tambo Airport of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...
-
Legal Commercial/ Claim Manager
6 months ago
Gauteng, South Africa Jobs 4 All Full timeSummary Contract Position - 12 Months As a Legal Commercial/Claim Manager, you will be required to manage EPC construction claims identification, avoidance, defense, and prosecution. - Manage all legal matters on the Project - To be a single point of contact for the claims and disputes and to manage the claims and dispute resolution process. - Provide...
-
Life Claims Assessor
2 months ago
Gauteng, South Africa 1 Life Insurance Full time**RESPONSIBILITIES** **Claims Data Collection & Analysis** Ask questions, collect data from a variety of sources, analyse information and investigate claim. Ensure that the client policy is valid through the appropriate due diligence (such as listening to the policy sales/retention etc. phone conversation. assessing skills and knowledge. Ensure that...
-
Manager: Branch Europcar Mogale City
3 months ago
Mogale City, Gauteng, South Africa Motus Corporation Full timeEuropcar, one of South Africa’s leading car rental companies which prides itself on delivering world-class service excellence, has an exciting opportunity available for a Branch Manager at the Mogale City branch. **Position Overview**: The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve...
-
Gauteng, South Africa Assupol Full timeDescription To provide professional first line support to clients and sales support - 1. Render client services - Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to...
-
Office Administrator
3 months ago
Gauteng, South Africa Assupol Full timeDescription **Render client services** Update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients’ queries Maintain required business retention rate Handle all...
-
Sales Administrator
4 months ago
Gauteng, South Africa Premier Full time**About the Role**: To support the relevant Sales Division team with specific process controls, administrative and financial support in adherence with standard operating procedures (SOPs) and compliance requirements. **Key Responsibilities**: - **Support the relevant Sales team with administrative services required for day-to-day operations (functional),...
-
Senior Administration Officer: Operations
4 months ago
Gauteng, South Africa The South African Department of Employment & Labour Full time**Senior Administration Officer: Operations** **REF NO: HR**4/4/4/08/07** **SALARY**: R376 413 per annum **CENTRE**: Provincial Office Gauteng **REQUIREMENTS**: Undergraduate qualification in Business Administration /Management, Public Administration / Public Relations / Social Science / Accounting / Finance / HRM / Records Management at NQF Level 6...
-
Administrative Officer Ii
4 weeks ago
Gauteng, South Africa University of Johannesburg Full time**Advert reference**: uj_001746 - **Advert status**: Online**Position Summary** **Industry**:Education & Training **Job category**:Education and Training **Campus**:Auckland Park Kingsway Campus **Contract**:Permanent **Remuneration**:Market Related **EE position**:EE **Level**:Skilled **Introduction** The University of Johannesburg (UJ) is a...
-
Project Administrator
4 weeks ago
Gauteng, South Africa GIBB Full timeGIBB’s multi-award-winning Integrated Infrastructure (WIIG) Sector provides the roots for communities using innovative and sustainable engineering design, urban planning, and advisory services. Here you will find an environment conducive to helping you make the most of your abilities and skills. This Delivery Unit is looking for another talented...
-
Payroll Administrator
6 months ago
Gauteng, South Africa The Beancounter Full time**PAYROLL ADMINISTRATOR POSITION AVAILABLE** We are hiring a new Payroll Administrator for our Rock Star team in Rivonia, Sandton. - Daily Tasks will Include: _ - Managing end-to-end payroll process for multiple clients, including calculating employee wages, deductions, and benefits. - Ensuring accurate and timely processing of payroll, including the...
-
Office Manager
4 months ago
pomona, Gauteng, South Africa Desco Electronic Recyclers Full timeResponsibilities: Responsibilities include but not limited to: Serve as the point person for office manager duties including: Maintaining day to day working operations. Mailing Supplies Equipment Bills Schedule meetings and appointments Organize the office layout and order stationery and equipment Maintain the office condition and arrange necessary...
-
National Operations Administrator
4 months ago
Gauteng, South Africa Servest Careers Full time**Job Context**: **Minimum Requirements**: - Matric or Equivalent - Business Management / Office Administration Qualification - 3 - 5 years experience in a similar role - Attention to detail and accuracy - Previous experience in finance, administration or HR will be an advantage - Excellent communication and interpersonal skills - Strong organisational and...
-
Short Term Insurance Broker Assistant
6 months ago
Gauteng, South Africa GEORGE RENNIE & CO PTY LTD Full time**Short Term Insurance Broker Assistant** An East Rand, short term commercial lines insurance broker requires an administrative assistant. Use your experience to handle full claims administration function, for Sectional Title and Homeowner Association Policies. **Responsibilities Include**: Ø Updating policy holder files Ø Obtain quotations and liase...
-
Sales Financial Operations Coordinator
4 months ago
Gauteng, South Africa Premier Full time**About the Role**: Are you a detail-oriented professional with a passion for financial management and customer satisfaction? Do you have experience in the FMCG industry and excel in managing financial transactions, resolving inquiries, and ensuring compliance? We are seeking a highly motivated** Coordinator: Sales Financial Operations** to join our dynamic...
-
Senior Payroll Administrator
6 months ago
Ekurhuleni, Gauteng, South Africa Boardroom Appointments Full time**Minimum Requirements**: - Grade 12 - VIP Course - At least 3 years VIP experience - Strong Administrative Skills - Organised - Able to complete forms related to own working area - Can complete administrative procedures with necessary directions and systems at disposal - Attention to detail - Able to work under pressure - Adaptable - Sense of urgency -...
-
Creditors Clerk
3 months ago
Gauteng, South Africa Tshiamo Group Full time· Ensure creditors are clean and follow up on claims · Maintaining the creditors ledger · Maintenance and updating of supplier details · Monthly management accounts · Capturing of direct supplier invoices · Preparation of the creditor payments · Planning of monthly payments · Agree all creditors balances and transactions to the monthly statements....
-
Credit Controller
1 month ago
Gauteng, South Africa Premier Full time**Main Objectives** To ensure the collection of all due and overdue accounts, maintain accurate recons and attend to the resolving of discrepancies in this way ensuring adherence to customers agreed limits and terms. **Key Responsibilities** - Reconciliation of large chain store and independent accounts - Resolve customer queries through visits and written...
-
Junior Creditors Clerk
3 months ago
Gauteng, South Africa One Source Direct Full timePurpose: The Junior Creditors Clerk will be responsible for the accounts payable process, ensuring accurate and timely processing of invoices, and maintaining strong relationships with internal and external stakeholders. You will work closely with the finance and logistics team to support the efficient functioning of the finance department. You will...
-
Warranty Clerck
8 months ago
West Rand, Gauteng, South Africa SydSen Recruit Full timeWarranty Clerck - West Rand Fast growing dealership based in Roodepoort is looking for a Warranty Clerck. **Duties**: - **Processing Warranty Claims**: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status. -...