Warranty Clerck

Warranty Clerck - West Rand

Fast growing dealership based in Roodepoort is looking for a Warranty Clerck.

**Duties**:

- **Processing Warranty Claims**: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
- **Documentation Management**: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
- **Verification and Validation**: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
- **Communication**: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
- **Parts Management**: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
- **Customer Service**: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
- **Compliance and Reporting**: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review.

**Requirements**:

- Experience in a similar role
- Reside on the West Rand
- Technical knowledge
- Administrative skills
- Interpersonal abilities
- Effectively manage warranty claims
- Ensure compliance with warranty policies
- Excellent client service

**_SYDSEN RECRUIT - THE NEXT LEVEL OF RECRUITMENT_**
- For more information please contact:
**Lizel Heyneke