Agent: Customer Service Europcar O.r Tambo Airport

1 week ago

Gauteng, South Africa Motus Corporation Full time

The O.R Tambo Airport of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

**Position Overview**:
The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

**Specific Role Responsibilities**:
**Job Outputs**:

- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.

**Qualifications and Experience**:
**Minimum Experience**:

- Minimum of 2 year front office/ customer service experience.

**Minimum Qualification**:

- NQF level 4 (Matric or equivalent)

**Minimum Requirements**:

- Code 8 driver’s license - must have at least 1 years driving experience.
- Computer literate.

**Skills and Personal Attributes**:
**Competencies**:

- Communication skills in English (verbal and written)
- Excellent interpersonal skills, articulate and well-spoken.
- Customer focus and the ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations and counter selling skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.

**Personal Attributes**:

- Committed
- Professional is all aspects of conduct, grooming (neat and presentable).
- Highly resilient in the face of adversity, long hours, customer conflict etc.
- Energetic, self-motivated
- Flexible - over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
- Driven for both individual and team goal achievement.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.

  • Customer Service Agent

    1 week ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    **Position**: Customer Service Agent **Introduction**: Our client a local business with a national footprint is looking for a Customer Service Agent based in Sandton. **What will be required of the role?** - Booking calls - Following up on jobs - Liaise with the different stores on deliveries. - The job description will expand as the role is _developed._ -...

  • Call Centre

    4 days ago

    City of Tshwane, Gauteng, South Africa Zeal HR Full time

    **Position**: Call Centre /Customer Service Agent **Introduction**: Our client a local business with a national footprint is looking for a Bilingual **(English and Afrikaans)** Call Centre Agent in Centurion. **What will be required of the role?** - Inbound calls. - Maintaining up to date knowledge of product range. - Answer customer questions about goods...

  • Customer Service Agent Export

    7 days ago

    Gauteng, South Africa Smart Worx Group Full time

    **Key duties and responsibilities (including but not limited to)**: - Sound knowledge of industrial kitchen equipment spares. - Asist internal and external customers with correctly Identifying spares, - Process customer transactions accurately and timeously. - Manage all customer questions / feedback requirements regarding Order Status, Backorder Reporting...

  • Desktop Technicians/ Service Desk Agents/ Change

    22 hours ago

    Gauteng, South Africa Posting on behalf of another company Full time

    Our Gauteng-based client is seeking proficient and experienced Desktop Technicians/ Service desk Agents/ Change management admin to join their team. **Job Title**: Desktop Technicians/ Service desk Agents/ Change management admin **Location**: Gauteng, South Africa **Duration**: Full-time **Experience**: 3 to 5 Years of Experience in Desktop...

  • Cold Calling Agent

    6 days ago

    Gauteng, South Africa Hatisa Properties Full time

    Hatisa Properties is looking for Telemarketing Sales Agents with experience (preferably in property sales) **Responsibilities** - Actively canvass for prospective property sellers, landlords. - Cold caprospective sellers, landlords. - prospective sellers, landlords. - prospective sellers, landlords. prospective sellers, landlords. - Answer incoming calls...

  • Customer Service and Sales Representative

    3 days ago

    City of Johannesburg, Gauteng, South Africa Qunu Staffing Full time

    **As a Customer Service and Sales Representative, you will**: - Handle all customer service tickets (product enquiries, sales leads, and complaints) from our website and social media channels and provide appropriate solutions and alternatives. - Generate and follow up on sales leads though our CRM system. - Identify and assess customers’ needs to achieve...

  • Customer Service Agents

    2 weeks ago

    Gauteng, South Africa Advanced Call Center Technologies, LLC Full time

    We offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children - Paid time off and paid holidays - And so much more! - Join a team where your work matters. We treat each interaction as an opportunity to strengthen...

  • Dealer - Agent for Kitchen Cupboard Solutions

    22 hours ago

    Gauteng, South Africa Home Concept Furniture Manufacturers Full time

    Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in various regions. We are currently looking for an agent to service the Gauteng, North West. This will be done via well-established retailers within the retail sector. To...

  • Dealer - Agent for Kitchen Cupboard Solutions

    22 hours ago

    Gauteng, South Africa Home Concept Furniture Manufacturers Full time

    Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in multiple regions. We are currently looking for an agent to service **Glen Eagles, Gauteng** This will be done via well-established retailers within the retail sector. To...

  • Customer Services Representative

    7 days ago

    Gauteng, South Africa Caterpillar Full time

    **Career Area**:Finance**: **Who are we?** **Job Purpose**: To support various accounts receivable management efforts for Caterpillar Financial Services Division. **Duties will include, but limited to**: - Recommends and approves account modifications and executes documents within authority. - Ensures the accuracy of accounting input and success of the...

  • Field Sales Agent

    2 days ago

    Gauteng, South Africa SHIMBA MARKETING AND DISTRIBUTION Full time

    **Position: Field Sales Agent Location:Pretoria** **Company: Shimba Marketing and Distribution job Summary: As a Field Sales Agent (FSA) at Shimba Marketing and Distribution, you will be responsible for promoting and selling our products to traders in the specified townships. You will be required to meet daily targets for store visits, order generation, and...

  • Customer Service Assistant

    2 days ago

    Gauteng, South Africa The Right Company Full time

    **CUSTOMER SERVICE COORDINATOR (Service Centre) - WEST RAND - R15000** **(Suppliers of Catering Equipment)** The Right Company are currently looking for a Customer Service Coordinator for a FMCG client on the West Rand The duties will include but will not be limited to: - Assists the technicians in raising of quotes and the creation of job cards - Manages...

  • Customer Service Consultant

    22 hours ago

    Gauteng, South Africa 1 Life Insurance Full time

    We require an Afrikaans speaking consultant. - Facilitation of all inbound calls on a daily basis ensuring first call resolution - Facilitation of all outbound calls on a daily basis - Deals with all customer queries in a professional manner according to the SLA - Administration: - Accurate amendments to all policy information according to QA standards -...

  • Fully Remote

    5 days ago

    Gauteng, South Africa VALR Full time

    **VALR Company Information** VALR has built the largest cryptocurrency platform headquartered in Africa, serving over 300,000 customers. We are proud to offer a suite of products that are helping increase economic freedom and build a financial system that recognizes the oneness of humankind. - Default to a high degree of autonomy and ownership combined with...

  • Customer Service Representative

    1 week ago

    Gauteng, South Africa Zeal HR Full time

    An excellent opportunity has become available for a Customer Service Representative (5 month contract). The position is based in Pretoria East. The Customer Service Representative is to ensure good customer service by attending to customer requests providing information, guidance, and assistance to ensure customer satisfaction. To do well in this role you...

  • Call Centre Agent

    1 week ago

    City of Tshwane, Gauteng, South Africa Zeal HR Full time

    **Position**: Call Centre Agent **Introduction**: Our client a local business with a national footprint is looking for a Bilingual **(English and Afrikaans)** Call Centre Agent in Centurion. **What will be required of the role?** - Both inbound and outbound calls. - Expanding existing customer base. - Maintaining up to date knowledge of product range. -...

  • Field Sales Agent

    2 days ago

    Gauteng, South Africa SHIMBA MARKETING AND DISTRIBUTION Full time

    **Position: Field Sales Agent Location:South African** **Company: Shimba Marketing and Distribution job Summary: As a Field Sales Agent (FSA) at Shimba Marketing and Distribution, you will be responsible for promoting and selling our products to traders in the specified townships. You will be required to meet daily targets for store visits, order...

  • Customer Services Advisor

    3 days ago

    Gauteng, South Africa MAN Truck and Bus city deep Full time

    **VACANCY NOTICE** **MAN Truck and Bus Centre JHB** **Service Advisor** **JOB REFERENCE#: MOT230217-34** **MAIN PURPOSE**: - Ensuring all work done is accompanied by the relevant documentation by maintaining proper communication between the technical and administrative staff. **DUTIES**: - Issuing of vehicle release gate passes - 24 Hr standby -...

  • Independat Field Sales Agent

    3 weeks ago

    Gauteng, South Africa Legendary Budget Solutions Full time

    We are a registered and reputable insurance marketing company offering unique and affordable financial products / services on behalf of big insurance companies. We are giving an opportunity to hardworking Individuals to join our marketing team and become Independent Field Sales Agents, marketing Long Term Insurance Policies (Funeral Policies). Requirements:...

  • Independat Field Sales Agent

    22 hours ago

    Gauteng, South Africa Curro Black Full time

    We are a registered and reputable insurance brokerage company offering unique and affordable financial products / services on behalf of big insurance companies. We are giving an opportunity to hardworking Individuals to join our marketing team and become Independent Field Sales Agents, marketing Long Term Insurance Policies (Funeral Policies). Requirements:...