Agent: Customer Service Europcar O.r Tambo Airport

3 days ago

Gauteng, South Africa Motus Corporation Full time

The O.R Tambo Airport of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

**Position Overview**:
The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

**Specific Role Responsibilities**:
**Job Outputs**:

- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.

**Qualifications and Experience**:
**Minimum Experience**:

- Minimum of 2 year front office/ customer service experience.

**Minimum Qualification**:

- NQF level 4 (Matric or equivalent)

**Minimum Requirements**:

- Code 8 driver’s license - must have at least 1 years driving experience.
- Computer literate.

**Skills and Personal Attributes**:
**Competencies**:

- Communication skills in English (verbal and written)
- Excellent interpersonal skills, articulate and well-spoken.
- Customer focus and the ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations and counter selling skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.

**Personal Attributes**:

- Committed
- Professional is all aspects of conduct, grooming (neat and presentable).
- Highly resilient in the face of adversity, long hours, customer conflict etc.
- Energetic, self-motivated
- Flexible - over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
- Driven for both individual and team goal achievement.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.

  • Administrator: Claims Europcar Pomona

    2 months ago

    Gauteng, South Africa Motus Corporation Full time

    Europcar, Pomona, has a permanent opportunity for an Administrator: Claims. We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space. We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and highly...

  • Custom Care Agent

    2 months ago

    Gauteng, South Africa Otis Full time

    Date Posted: 2024-11-04 Country: South Africa Location: 17 Angus Crescent, Gauteng Customer Care Agent - If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and...

  • Manager: Branch Europcar Mogale City

    3 months ago

    Mogale City, Gauteng, South Africa Motus Corporation Full time

    Europcar, one of South Africa’s leading car rental companies which prides itself on delivering world-class service excellence, has an exciting opportunity available for a Branch Manager at the Mogale City branch. **Position Overview**: The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve...

  • Polish speaking customer service consultant

    1 month ago

    Gauteng, South Africa Jai Search Consultancy Full time

    Calling all Customer Service Agents for an International Company who strives to be Earth's most customer-centric company Industry: BPO Required: Ability to speak, read and write Polish fluently Working hours: 11am - 8pm Monday to Friday Salary: Total: R22 000 (CTC) - R208 (MyHealth VItal) - PAYE & UIF Location: Hybrid/ remote Benefits: Core Benefits: After 2...

  • Call Centre Agent

    1 month ago

    Gauteng, South Africa Stiles Recruit Full time

    Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for...

  • Desktop Technicians/ Service Desk Agents/ Change

    6 months ago

    Gauteng, South Africa Posting on behalf of another company Full time

    Our Gauteng-based client is seeking proficient and experienced Desktop Technicians/ Service desk Agents/ Change management admin to join their team. **Job Title**: Desktop Technicians/ Service desk Agents/ Change management admin **Location**: Gauteng, South Africa **Duration**: Full-time **Experience**: 3 to 5 Years of Experience in Desktop...

  • Field Sales Agent

    6 months ago

    Gauteng, South Africa TF BROKERS Full time

    We are seeking a motivated and experienced Field Sales Agent to join our team. As a Field Sales Agent, you will be responsible for providing exceptional customer service, building client relationships, and selling insurance policies to meet the needs of our clients. This is a great opportunity for individuals who are bilingual or multilingual, as we serve a...

  • Sales Agent

    6 months ago

    Gauteng, South Africa KMB Financial Services (Pty) Ltd Full time

    We are an accounting and tax services provider looking for vibrant sales agents. We assist customers with the preparation of income tax and you will be a brand ambassador for Individual Income Tax services. Your role will focus on identifying and qualifying potential clients who are interested in our tax services. The role requires a self starter,...

  • Call Center Agent

    6 months ago

    Gauteng, South Africa Taskflow Full time

    **Job Title: Call Center Agent** **Job Overview**: The Call Center Agent is responsible for delivering exceptional customer service through effective communication, problem-solving, and efficient handling of customer inquiries. The role requires a high level of professionalism, empathy, and the ability to adapt to various customer needs. **Key...

  • Sales Agent

    6 months ago

    Gauteng, South Africa C-TV Full time

    Sales Agent Job Description: C- TV is a subscription-based streaming service that allows our members to watch live TV shows, movies and documentaries on an internet-connected device. We are currently looking for dedicated, innovative and committed professional individuals with a consistent positive attitude in providing exceptional levels of customer...

  • Sales Representative

    3 months ago

    Gauteng, South Africa Emerald Risk Solutions Full time

    **Location**: Pretoria, Gauteng. **About the Role**: We are on the lookout for dynamic and results-driven Sales Representatives / Agents to join our security team. Your mission will be to generate new business by securing Security Contracts (short and long-term), building strong client relationships, and driving sales growth within the Gauteng Region. -...

  • Debt Collection Agent

    2 weeks ago

    Gauteng, South Africa Cartrack Full time

    **Listing reference**: cartr_000575 **Listing status**: Online **Position summary** **Industry**:Call Centre Industry**Job category**:Representative**Location**:Gauteng**Contract**:Permanent**Remuneration**:Market related**EE position**:No**Introduction** - We are looking for Debt Collection Agents for our Head Office in Rosebank! A leading global...

  • Customer Sales Consultant

    2 weeks ago

    Gauteng, South Africa Upshot Marketing-Consulting Agency Full time

    Are you a dynamic and well-presented individual looking for a career in sales? Here's a vacancy in our sales company for a customer service consultant/ sales agents position.We want a young individual with a positive mindset, a strong work ethic, and someone who is motivated by their ambitions. Our company focuses on growing unemployed youth through career...

  • Field Sales Agent

    6 months ago

    Gauteng, South Africa SHIMBA MARKETING AND DISTRIBUTION Full time

    **Position: Field Sales Agent Location:South African** **Company: Shimba Marketing and Distribution job Summary: As a Field Sales Agent (FSA) at Shimba Marketing and Distribution, you will be responsible for promoting and selling our products to traders in the specified townships. You will be required to meet daily targets for store visits, order...

  • Field Sales Agent

    6 months ago

    Gauteng, South Africa SHIMBA MARKETING AND DISTRIBUTION Full time

    **Position: Field Sales Agent Location:Pretoria** **Company: Shimba Marketing and Distribution job Summary: As a Field Sales Agent (FSA) at Shimba Marketing and Distribution, you will be responsible for promoting and selling our products to traders in the specified townships. You will be required to meet daily targets for store visits, order generation, and...

  • Money Market Account Roaming Agent

    2 months ago

    Gauteng, South Africa Shoprite Group Full time

    Closing Date - 2024/10/22 - Reference Number - SHO241015-7 - Job Title - Money Market Account Roaming Agent - Job Type - Permanent - Location - Country - South Africa - Location - Province - Other - Location - Town or City - Mpumalanga and Gauteng - Purpose of the Job As a Money Market Account (MMA) agent, the primary responsibility will be to drive sales...

  • Customer Service Consultant

    3 months ago

    Gauteng, South Africa 1 Life Insurance Full time

    We require an Afrikaans speaking consultant. - Facilitation of all inbound calls on a daily basis ensuring first call resolution - Facilitation of all outbound calls on a daily basis - Deals with all customer queries in a professional manner according to the SLA - Administration: - Accurate amendments to all policy information according to QA standards -...

  • Field Sales Agent

    6 months ago

    Gauteng, South Africa SHIMBA MARKETING AND DISTRIBUTION Full time

    **Position: Field Sales Agent Location:South African** **Company: Shimba Marketing and Distribution job Summary: As a Field Sales Agent (FSA) at Shimba Marketing and Distribution, you will be responsible for promoting and selling our products to traders in the specified townships. You will be required to meet daily targets for store visits, order...

  • Quote Layering Agent

    6 months ago

    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 10 000 - R 25 000 Annually Cost To Company** Quote Layering Agent Career growth and Performance driven? R10 000 - R25 000 **Job Key Performance Areas**: - Promote the sale of software effectively to customers **Key Responsibilities**: - Achieve allocated call targets; - Support all other team members and their associated...

  • Customer Service Consultant

    3 months ago

    Gauteng, South Africa Smollan Full time

    Customer Handling| Administration| Client Service| 1-2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential Grade 12/NQF level 4 Customer service skills Conflict resolution skills Brand development Attention to detail Self-motivated Ability to work under pressure Interpersonal...