Operations Manager
2 weeks ago
Operations Manager
Randburg
R360 000 p/a
- Knowledge of and experience in contact centre performance metrics and reporting
- 2 years as a Team Leader experience
JOB PURPOSE
The purpose of this role is to lead and manage the Team Leaders within the business unit,
ensuring the operational performance metrics are met.
KEY PERFORMANCE AREAS
- People Management
- Coaches and supports Team Leaders
- Day-to-day management of Team Leader performance
- Documents Team Leader's Personal Development Plans
- Regularly communicates to Team Leaders and Agents
- Develops performance promises for all Team Leaders and conducts midyear and
annual reviews
- Ensures that all Human Resources policies and procedures are observed
- Customer Relations
- Manages customer escalations and complaints
- Ensures operational delivery is in line with contractual obligations
- Provides input and participates in calibration sessions
- Reporting & Administration
- Provides relevant internal and external reports as per the business unit requirements
- Analyses business data identifying and highlighting trends to the management team
- Monitors absenteeism and adherence
- Compiles ad hoc reports as and when required
- Analyses operational data and takes relevant action
- Reviews current reporting tools and suggests improvements to meet the Management
- Information requirements of the organization
- Arranges log-ons for new employees
- Ensures Agent time sheets are accurately completed and timeously submitted
**Salary**: R359,999.00 - R360,000.00 per year
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
Operations Manager
7 months ago
Randburg, South Africa AT Recruits Full timePosition: Operational Manager Location: Johannesburg Specialization: Security Services Your Role: As our Operational Manager, you will be the driving force behind the seamless execution of security operations throughout South Africa. Your responsibilities will include: - Overseeing day-to-day security operations to ensure efficiency and effectiveness. -...
-
Operations Manager
7 months ago
Randburg, South Africa AT Recruits Full timePosition: Operational Manager Location: Johannesburg Specialization: Cleaning Services Key Responsibilities: - Oversee day-to-day operations of cleaning services across multiple sites. - Develop and implement strategic plans to ensure efficient and effective cleaning operations. - Manage and mentor a diverse team of cleaning staff, fostering a culture of...
-
Operations Manager
7 days ago
Randburg, South Africa Signa Opportunity Full timeMAIN JOB PURPOSE The Operations Manager will be responsible for implementation and managing all aspects of the Signa Opportunity (SOY) operations by operationalising the strategic objectives and priorities of the company in order to maximise operational performance, efficiency and effectiveness. This will be achieved by overseeing SOY’s business function...
-
Operations Manager
7 months ago
Randburg, South Africa BluTrain Group Full timeWe are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...
-
Operations Manager
6 months ago
Randburg, South Africa FirstRand Full timeJob Description To effectively manage and oversee all operational aspects in the achievement of the business objectives in the Commercial Credit Team. Focus areas of the role include managing OCS queues for misaligned accounts and updating the Mandate system to taking direct responsibility for key credit projects or providing sign off or support for...
-
Operations Manager
7 days ago
Randburg, South Africa Dante Personnel Full timeGauteng, Randburg - Monthly Cost To Company (Market related, Negotiable) Company based in Randburg is seeking a dynamic and very organised Operations Manager to join their expanding team. **Minimum requirements**: - Grade 12 essential - Tertiary qualification is an advantage - 5 + years’ experience in operations / financial services/ customer service/...
-
Operations Manager
2 months ago
Randburg, South Africa Dante Personnel Full timeOur client in the Engineering Industry is looking to employ an Operations Manager for their South African Office - The successful candidate will be Managing all aspects of the Manufacturing, Production and Logistics processMinimum requirements: Grade 12 with a Bachelors Degree in Engineering Must have a proven track record in operational excellence across...
-
Operations Manager
7 months ago
Randburg, South Africa Debt Collection Full time**About Our Company**: We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment. **Position Overview**: **Responsibilities**: - Lead and...
-
Operations Manager
7 months ago
Randburg, South Africa CBRE Excellerate Full time**Main purpose / objective of the position** This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...
-
Regional Operations Manager
7 months ago
Randburg, South Africa Wild Peacock Products Full time**Key Responsibilities**: - **Supply Chain Management**: - Manage the entire supply chain process, including receipt, storage, and timely delivery to customers. - **Production Planning**: - Develop and implement production plans to maximize efficiency and minimize costs. - **Quality Control**: - Ensure products meet or exceed quality standards; address...
-
Operational Excellence Manager
4 weeks ago
Randburg, Gauteng, South Africa Performability Recruitment Full timeAbout the RolePerformability Recruitment is seeking an exceptional Operational Excellence Manager to drive business growth and sustainability. This role will oversee the management of IT Technicians, warehouse operations, and ensure the organization remains committed to environmental responsibility.Key ResponsibilitiesOperational Management: Analyze...
-
Collections Operations Manager
7 days ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full timeCOLLECTIONS OPERATIONS MANAGER Randburg, Johannesburg **Salary**: Negotiable JOB PURPOSE To provide leadership, management, and support to the operations teams to ensure the execution of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections...
-
Operations Manager
1 week ago
Randburg, South Africa Dante Personnel Full timeGauteng, Randburg - R45 000 based on experience Our Client in the Hospitality Industry is Looking for an Operations Manager **Minimum requirements: - Empower and manage the office and warehouse team - Manage and improve operational management systems, processes and best practices - Manage client relations and serve as primary day-to-day contact for...
-
Operations Manager
7 months ago
Randburg, South Africa AT Recruits Full timeAs an Operations Manager, you are responsible for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints, and anticipating and resolving service delivery issues. You are also required to plan and implement change. **Duties of the job...
-
IT Operations Manager
7 days ago
Randburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...
-
Financial Operations Manager
2 weeks ago
Randburg, Gauteng, South Africa CA Financial Appointments Full timeJob Title: Financial Operations ManagerCA Financial Appointments seeks a skilled and detail-oriented Financial Operations Manager to oversee the financial operations of their NPO entities. The ideal candidate will ensure accurate and compliant financial records, with excellent analytical and communication skills.Key Responsibilities:Grant and Fund...
-
Operational Excellence Manager
3 weeks ago
Randburg, Gauteng, South Africa Performability Recruitment Full timePerformability Recruitment is seeking a highly skilled Operational Excellence Manager to drive business growth and improvement. About the RoleWe are looking for an experienced professional with a strong background in operational management to join our team. The successful candidate will have a proven track record of delivering results-driven solutions,...
-
Assistant Operations Manager
5 days ago
Randburg, South Africa The Human Element (Pty) Ltd Full timeThe specific duties of an assistant operations manager are to assist the General Manager in ensuring that client processes are efficient, improve the quality of the service offered to clients and as well retaining the clients for the business. The assistant operations manager is also responsible for the day to day management of...
-
Logistics Operations Manager
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleiSON Xperiences is seeking an experienced Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the return of products to the manufacturing department.You will work closely with customers, internal departments, and manufacturers to ensure that returned products are processed...
-
Production Operations Manager
1 month ago
Randburg, Gauteng, South Africa MultiChoice Full timeJob Title: Production Operations ManagerWe are seeking an experienced Production Operations Manager to join our team at MultiChoice. As a key member of our production team, you will be responsible for overseeing the logistical aspects of live events.**Key Responsibilities:**Plan and execute event logistics, including venue selection, transportation, and...