Operations Manager

7 days ago


Randburg, South Africa FirstRand Full time

Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectives in the Commercial Credit Team.

Focus areas of the role include managing OCS queues for misaligned accounts and updating the Mandate system to taking direct responsibility for key credit projects or providing sign off or support for projects that credit are involved in.

Driving a number of projects, system updates, developments, new product, processes and systems that credit is driving.
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Drive significant growth and profitability in the context of cost management
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
- Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
- Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
- Manage SLA agreements for the Business in line with business objectives
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
- Support effective teamwork within the function. Participate and collaborate across teams
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

Job Details

Application Closing Date

13/04/24


  • Operations Manager

    3 weeks ago


    Randburg, South Africa AT Recruits Full time

    Position: Operational Manager Location: Johannesburg Specialization: Security Services Your Role: As our Operational Manager, you will be the driving force behind the seamless execution of security operations throughout South Africa. Your responsibilities will include: - Overseeing day-to-day security operations to ensure efficiency and effectiveness. -...

  • Operations Manager

    3 weeks ago


    Randburg, South Africa AT Recruits Full time

    Position: Operational Manager Location: Johannesburg Specialization: Cleaning Services Key Responsibilities: - Oversee day-to-day operations of cleaning services across multiple sites. - Develop and implement strategic plans to ensure efficient and effective cleaning operations. - Manage and mentor a diverse team of cleaning staff, fostering a culture of...

  • IT Operations Manager

    4 weeks ago


    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...

  • Operations Manager

    1 week ago


    Randburg, South Africa BluTrain Group Full time

    We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa BluTrain Group Full time

    We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales.Required Minimum Education / Training Relevant degree (essential) RE5 (Added advantage)Required...

  • Operations Manager

    1 week ago


    Randburg, South Africa Debt Collection Full time

    **About Our Company**: We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment. **Position Overview**: **Responsibilities**: - Lead and...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa AFMS Group Full time

    Management and be responsible for service delivery and budget outputs of the project operations, team and sub-contractorsImplement tactical strategies and control mechanisms to achieve the contract objectives, increasing efficiency and minimising the risk of loss and noncompliance which may impact on company profitsInitiate projects to improve efficiency and...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa Debt Collection Full time

    About Our Company:We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment.Position Overview:Responsibilities: Lead and oversee outbound...


  • Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...

  • Operations Manager

    2 weeks ago


    Randburg, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position** This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa CBRE Excellerate Full time

    Main purpose / objective of the positionThis role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...

  • IT Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management, architecture and...

  • Operations Manager

    3 weeks ago


    Randburg, South Africa Guardian Recruiting (Pty) Ltd Full time

    We have a vacancy for a strong, supportive leader to join our  client's Team, who can take responsibility for the Centurion staff and branch performance and who can align systems and procedures and implement business strategyJob SpecificationImprove operational management systems, processes, and best practices to enhance efficiency and...


  • Randburg, South Africa Wild Peacock Products Full time

    **Key Responsibilities**: - **Supply Chain Management**: - Manage the entire supply chain process, including receipt, storage, and timely delivery to customers. - **Production Planning**: - Develop and implement production plans to maximize efficiency and minimize costs. - **Quality Control**: - Ensure products meet or exceed quality standards; address...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa Flink Recruitment Full time

    Our client is currently seeking an Operations Manager to join their team in Johannesburg. Salary: CompetitiveEmployment Type: PermanentIndustry: Hospitality and TourismWork Space Preference: OnsiteIdeal Work Province: GautengIdeal Work City: JohannesburgSalary Bracket: CompetitiveRequirements:Drivers License: CODE B (Car)Own Car Needed: Yes

  • Operations Manager

    4 weeks ago


    Randburg, South Africa AT Recruits Full time

    As an Operations Manager, you are responsible for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints, and anticipating and resolving service delivery issues. You are also required to plan and implement change. **Duties of the job...


  • Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Work...


  • Randburg, Gauteng, South Africa Wild Peacock Products Full time

    Key Responsibilities:- Supply Chain Management: Manage the entire supply chain process, including receipt, storage, and timely delivery to customers.- Production Planning: Develop and implement production plans to maximize efficiency and minimize costs.- Quality Control: Ensure products meet or exceed quality standards; address and resolve qualityrelated...


  • Randburg, Gauteng, South Africa Educor Full time

    Academic Operations Manager (JB3473)RandburgCompetitive, commensurate with experienceWe are seeking an Academic Operations Manager to join our team and play a pivotal role in shaping the future of online education. As a leader aligned with our brand's online pedagogic strategy, you will be at the forefront of driving academic excellence, operational...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa AT Recruits Full time

    As an Operations Manager, you are responsible for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints, and anticipating and resolving service delivery issues. You are also required to plan and implement change.Duties of the job include:-...