Collections Operations Manager

7 days ago


Randburg, South Africa Shapiro Shaik Defries & Associates Full time

COLLECTIONS OPERATIONS MANAGER

Randburg, Johannesburg

**Salary**: Negotiable

JOB PURPOSE

To provide leadership, management, and support to the operations teams to ensure the execution of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets.

QUALIFICATIONS & EXPERIENCE

Minimum Matric qualification is mandatory.

Tertiary qualification or course in Management is an advantage.

5+ years working experience in a medium to large call centre at a debt collection company or financial services.

3+ years proven experience as Collections Call Centre Manager or in a similar role.

Sound understanding of collections KPAs and KPIs within an account delinquency life cycle.

Good understanding of business functions such as HR, Finance, Marketing etc.

Working knowledge of data analysis and performance/operations metrics.

COMPETENCIES

Aptitude in decision-making and problem-solving

Customer Centric

Excellent interpersonal and public speaking skills

Meticulous and detail orientated

Outstanding organisational and leadership abilities

Strong leadership skills

Strong multitasking and cross-functional skills

TO APPLY

Forward your CV and qualification copies to us

Subject Line: Application for Collections Operations Manager Position

**Job Types**: Full-time, Permanent

**Experience**:

- Collections Call Centre Manager: 4 years (preferred)



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