Collections Operations Manager
7 days ago
COLLECTIONS OPERATIONS MANAGER
Randburg, Johannesburg
**Salary**: Negotiable
JOB PURPOSE
To provide leadership, management, and support to the operations teams to ensure the execution of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets.
QUALIFICATIONS & EXPERIENCE
Minimum Matric qualification is mandatory.
Tertiary qualification or course in Management is an advantage.
5+ years working experience in a medium to large call centre at a debt collection company or financial services.
3+ years proven experience as Collections Call Centre Manager or in a similar role.
Sound understanding of collections KPAs and KPIs within an account delinquency life cycle.
Good understanding of business functions such as HR, Finance, Marketing etc.
Working knowledge of data analysis and performance/operations metrics.
COMPETENCIES
Aptitude in decision-making and problem-solving
Customer Centric
Excellent interpersonal and public speaking skills
Meticulous and detail orientated
Outstanding organisational and leadership abilities
Strong leadership skills
Strong multitasking and cross-functional skills
TO APPLY
Forward your CV and qualification copies to us
Subject Line: Application for Collections Operations Manager Position
**Job Types**: Full-time, Permanent
**Experience**:
- Collections Call Centre Manager: 4 years (preferred)
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