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Operations Manager
7 days ago
**About Our Company**:
We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment.
**Position Overview**:
**Responsibilities**:
- Lead and oversee outbound campaigns to ensure targets are met or exceeded consistently.
- Manage a team of over 50 full-time employees, including team leaders, by providing guidance, support, and coaching to foster a high-performing culture.
- Develop and implement strategies to optimize campaign performance, including productivity enhancements and process improvements.
- Maintain effective communication channels with clients to understand their needs, address concerns, and ensure satisfaction.
- Monitor and analyze campaign metrics to identify trends, opportunities, and areas for improvement.
- Collaborate with cross-functional teams to ensure seamless operations and alignment with company objectives.
- Prepare and present regular reports and performance updates to senior management.
**Requirements**:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in leading outbound campaigns within a BPO environment.
- Demonstrated ability to manage a team of over 50 FTE, including team leaders.
- Flexibility to work shifts and night shifts as required.
- Strong interpersonal and communication skills with the ability to build and maintain client relationships effectively.
- Excellent problem-solving abilities and a proactive approach to addressing challenges.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Experience in managing peak seasons and high-volume operations is highly desirable.
**Benefits**:
- Competitive salary package
- Dynamic and inclusive work culture
- On-the-job training and mentorship programs
**Salary**: R216 000,00 - R300 000,00 per year
Application Question(s):
- Are you willing to work shifts and night shifts as required by the nature of our business operations?
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