Retail Key Relationship Manager

5 days ago

Midrand, South Africa Syntech Recruitment Full time

**Job Advert Summary**:
This is your opportunity to join a fast-paced, dynamic team and represent some of the fastest-growing global consumer brands. Working closely with key decision-makers to build markets and add value in line with clear brand strategies.

Syntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative technology we bring to the market - from cutting-edge Smart Home Technology, to the latest innovative gaming gear and commercial electronics. We maintain a challenging work environment with corresponding respect for work/life balance.

**Minimum Requirements**:

- At least 3 years’ experience in retail sales relationship management
- Strong established relationships with general merchandise retail buyers in Gauteng
- Works well under pressure, with strong time management skills
- Keen interest and understanding of consumer electronics and accessories
- Excellent computer literacy, specifically in Excel
- Outstanding communication and reporting ability, with attention to detail
- Professional, well presented and driven

**Duties and Responsibilities**:
**_ Sales and Strategy_**
- Responsible for management and growth of the Key Retail Accounts
- Develop a sales strategy to achieve organizational sales goals and revenues
- Cultivate effective business relationships with executive decision-makers in key accounts
- Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
- Identify new opportunities and prepare solutions to realise potential
- Develop and deploy deals to maximize value and volume
- Manage and expand the product portfolio in key accounts
- Investigate and report on lost sales and customer accounts
- Track, collate and interpret sales figures
- Forecast annual, quarterly, and monthly sales revenue
- Maintain inventory control
- Conduct market research, competitor and customer analysis
- Analyse data to identify sales opportunities
- Develop promotional ideas and material with the marketing team
- Execute effective campaigns, with impactful outcomes and high ROI

**_ Account Management_**
- Uphold responsibilities as the primary business contact for the customer
- Proactively manage customers satisfaction and service delivery
- Build and manage strong customer relationships and trust
- Co-ordinate strategic plans to meet and exceed sales targets
- Take responsibility for the profit, loss and growth achieved in the account
- Track performance and make necessary adjustments to ensure achievement of account plans
- Maintain excellent knowledge of our products, the customers business, competition, industry, and capabilities of the customer
- Anticipate customers’ existing and future needs - Managing up to achieve this
- Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
- Develop solutions for client’s needs and tap into the wider resources within the organization to develop client/ partner solutions which are mutually beneficial
- Bring fresh insights to the client’s business which will help them deliver competitive advantage
- Regular meetings with head office and visits to retail stores
- Work closely with all internal departments to achieve set goals (Procurement, Marketing, Accounts, Technical)

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