Retail Key Relationship Manager

2 weeks ago

Midrand, Gauteng, South Africa Syntech Recruitment Full time

Job Advert Summary:

This is your opportunity to join a fast-paced, dynamic team and represent some of the fastest-growing global consumer brands. Working closely with key decision-makers to build markets and add value in line with clear brand strategies.


Syntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative technology we bring to the market - from cutting-edge Smart Home Technology, to the latest innovative gaming gear and commercial electronics.

We maintain a challenging work environment with corresponding respect for work/life balance.

Minimum Requirements:

  • At least 3 years' experience in retail sales relationship management
  • Strong established relationships with general merchandise retail buyers in Gauteng
  • Works well under pressure, with strong time management skills
  • Keen interest and understanding of consumer electronics and accessories
  • Excellent computer literacy, specifically in Excel
  • Outstanding communication and reporting ability, with attention to detail
  • Professional, well presented and driven

Duties and Responsibilities:

_ Sales and Strategy_

  • Responsible for management and growth of the Key Retail Accounts
  • Develop a sales strategy to achieve organizational sales goals and revenues
  • Cultivate effective business relationships with executive decisionmakers in key accounts
  • Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
  • Identify new opportunities and prepare solutions to realise potential
  • Develop and deploy deals to maximize value and volume
  • Manage and expand the product portfolio in key accounts
  • Investigate and report on lost sales and customer accounts
  • Track, collate and interpret sales figures
  • Forecast annual, quarterly, and monthly sales revenue
  • Maintain inventory control
  • Conduct market research, competitor and customer analysis
  • Analyse data to identify sales opportunities
  • Develop promotional ideas and material with the marketing team
  • Execute effective campaigns, with impactful outcomes and high ROI

_ Account Management_

  • Uphold responsibilities as the primary business contact for the customer
  • Proactively manage customers satisfaction and service delivery
  • Build and manage strong customer relationships and trust
  • Coordinate strategic plans to meet and exceed sales targets
  • Take responsibility for the profit, loss and growth achieved in the account
  • Track performance and make necessary adjustments to ensure achievement of account plans
  • Maintain excellent knowledge of our products, the customers business, competition, industry, and capabilities of the customer
  • Anticipate customers' existing and future needs
  • Managing up to achieve this
  • Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
  • Develop solutions for client's needs and tap into the wider resources within the organization to develop client/ partner solutions which are mutually beneficial
  • Bring fresh insights to the client's business which will help them deliver competitive advantage
  • Regular meetings with head office and visits to retail stores
  • Work closely with all internal departments to achieve set goals (Procurement, Marketing, Accounts, Technical)

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