Department Head: Complaints

2 weeks ago


Centurion, South Africa AVBOB Full time

We are looking for an individual with excellent problem solving and investigation skills to join our Complaints team, under the supervision of the Administration Head: Complaints. You will ensure that clients are treated fairly, while thoroughly investigating and resolve their complaints while implementing corrective/remedial actions within AVBOB's complaints management framework. Your objectives are to effectively manage and resolve complaints pertaining to AVBOB Insurance policies, as well as their associated benefits.
- Efficiently review complaints related to insurance matters, including but not limited to AVBOB Insurance policies and their benefits from various sources and resolve them within regulated timelines, ensuring that all stakeholders’ interests are considered.
- Conduct regular root-cause analyses, advise the direct line Complaints management for considerations and recommendations into remedial/corrective actions to be taken to prevent future occurrences.
- Draft and submit complaints reports to the Complaints Administrative Head and/or Complaints Manager, providing data-linked customer feedback on the resolution of complaints in the division (Voice of the customer), complaints from relevant Ombudsman, legal representatives, and various consumer platforms.
- Provide insights into enhancements of systems and processes to comply with TCF/FSCA and other legislative requirements, and to improve overall efficiency and effectiveness within the complaints process.
- Team Supervision: Ensure that subordinate staff members are adequately trained and developed to meet client expectations and improve overall service delivery and overall review process of their complaint management and objectives. Ensure adherence to all AVBOB's internal processes and procedures, including HR principles and practices. Maintain clear and effective communication with clients, internal teams, and external stakeholders to address and resolve complaints.
- Manage, supervise, and monitor day-to-day operational activities within the complaints department, ensuring that all targets, objectives, and timelines as per the Complaints management process are met. Report to the Complaints Administrative Head and occasionally to the Complaints Manager.
- Grade 12
- You should have functional experience and knowledge in complaints resolution or a similar role, with a focus on insurance policies.
- 3 - 4 Years ‘experience in the customer service space
- You should be in possession of Regulatory Exam - RE1 will be an advantage.
- You should have in depth knowledge of TCF/ FSCA and other regulatory requirements related to insurance
- Proven track record in a supervisory capacity is essential


  • Head of Department

    3 weeks ago


    Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: An exciting opportunity for a Head of Department exists in our Client Services Department. To ensure effective management of resources within the company in order to achieve contracted service levels and deliver exceptional levels of customer satisfaction. Applications are invited for the above-mentioned position, to be filled as...


  • Centurion, South Africa Southdowns College Full time

    **Head Of Department Mathematics**: Subjects: Mathematics **Southdowns College High Centurion** **Position Summary** Industry: Education & Training Job category: Education and Training Location: Centurion Contract: Permanent School: Southdowns College High EE position: Yes **Introduction** The ADvTECH Schools Division leads the private sector in the...

  • Head

    4 weeks ago


    Centurion, South Africa AVBOB Full time

    We are looking for an individual with excellent communication skills and figure orientated to join our premium administration team as head. You will be responsible for supervising a team and managing all the department's activities. - Sorting of daily correspondence - Reconciliation of the Ledger Account. - Draft, maintain and monitors the monthly ICT...

  • Head of Department

    2 weeks ago


    Centurion, Gauteng, South Africa Right To Care Full time

    The Business Development Unit Head, responsible for overseeing the implementation of business development strategies to improve the company portfolio of revenue streams. Main goal is to identify opportunities for business growth and create expansion strategies based on those opportunities in order to meet and exceed revenue goals._Required Minimum...

  • Head

    2 weeks ago


    Centurion, Gauteng, South Africa AVBOB Full time

    We are looking for an individual with excellent communication skills and figure orientated to join our premium administration team as head. You will be responsible for supervising a team and managing all the department's activities. Sorting of daily correspondence Reconciliation of the Ledger Account. Draft, maintain and monitors the monthly ICT schedules...

  • Head: Programmes

    3 weeks ago


    Centurion, South Africa DBSA Full time

    The Head: Programmes role is a strategic leadership function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a project...

  • Head of Valuations

    5 days ago


    Centurion, South Africa Communicate Recruitment Full time

    **One of the best investment companies in South Africa is looking for a Head of Valuations!** **Job & Company Description**: The Head of Valuations will lead this “pricing” vertical within the IDEA department and oversee all related activities and personnel. The incumbent will be responsible for all aspects relating to analyzing and pricing of...


  • Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To provide leadership and oversight to the reporting team whose output is to provide for the reporting requirements of PPSHA clients and internal teams. This person will work closely with the COO, CEO, HOD and the operations team to ensure integrity of the operations processes and reporting to the clients. The person will also take...


  • Centurion, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To provide leadership and oversight to the reporting team whose output is to provide for the reporting requirements of PPSHA clients and internal teams. This person will work closely with the COO, CEO, HOD and the operations team to ensure integrity of the operations processes and reporting to the clients. The person will also take...

  • Head of Valuations

    2 weeks ago


    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    One of the best investment companies in South Africa is looking for a Head of ValuationsJob & Company Description:The Head of Valuations will lead this "pricing" vertical within the IDEA department and oversee all related activities and personnel.The incumbent will be responsible for all aspects relating to analyzing and pricing of non-performing loan...


  • Centurion, South Africa AVBOB Full time

    We are looking for an individual with Supervisory experience to join our premium administration team, under the direction of the Department Head. You should have excellent communication skills and have experience in compiling reconciliations. - Handling of telephonic and written queries from the Ombudsman and keep all parties involved updated on the progress...

  • Head of Department

    4 days ago


    Centurion, South Africa Right To Care Full time

    The Business Development Unit Head, responsible for overseeing the implementation of business development strategies to improve the company portfolio of revenue streams. Main goal is to identify opportunities for business growth and create expansion strategies based on those opportunities in order to meet and exceed revenue goals. **_Required Minimum...


  • Centurion, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:To provide leadership and oversight to the reporting team whose output is to provide for the reporting requirements of PPSHA clients and internal teams. This person will work closely with the COO, CEO, HOD and the operations team to ensure integrity of the operations processes and reporting to the clients. The person will also take...

  • Concierge

    4 days ago


    Centurion, South Africa AVBOB Full time

    Provide reception services to employees at the Group’s business hub. - Engage with customers and ensure excellent Customer service in all interactions. - Completely represent the brand, our mission and values for all clients - Manage the calendars for the business hub and performs other administrative duties. - Guide employees and visitors in the meeting...

  • Head of Marketing

    2 weeks ago


    Centurion, South Africa Metamorphosis Intergated Solutions Full time

    Purpose of the job: Developing, implementing & executing strategic marketing plans for an entire organization to ensure brand and business scale. **Critical experience**: - Passionate marketing mind that is looking to scale a challenger brand. - People-person with excellent communication skills. - Understanding of traditional & emerging marketing...

  • Quality Controller

    1 week ago


    Centurion, South Africa AVBOB Full time

    **Personnel Management** - Monitor, train, guide and develop new staff according to how the systems in the department work - Checking and monitoring subordinates work on a regular basis - Schedule weekly meetings with the subordinates - Maintain high standard of communication across all levels and departments internally and externally in a professional...

  • Head: Technical

    2 weeks ago


    Centurion, South Africa DBSA Full time

    The head: Technical role is a strategic leadership function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a project...

  • Concierge

    2 weeks ago


    Centurion, Gauteng, South Africa AVBOB Full time

    Provide reception services to employees at the Group's business hub. Engage with customers and ensure excellent Customer service in all interactions. Completely represent the brand, our mission and values for all clients Manage the calendars for the business hub and performs other administrative duties. Guide employees and visitors in the meeting rooms on...

  • (79) Data Scientist

    3 months ago


    Centurion, South Africa South African Reserve Bank Full time

    **Job title: Data Scientist** **Location: Head Office, Pretoria** **Organisation: Data Management and Analytics Division** **Department: Financial Stability Department** **Brief description** The main purpose of this position is to leverage industry knowledge and analytical expertise to lead the analysis of data in support of policy and decision making...


  • Centurion, South Africa ADvTECH Full time

    Job Title: Head of Marketing and Admissions Location: Southdowns College Overview: **Responsibilities**: - Develop and implement comprehensive marketing strategies to increase admissions and promote the brand of the organization - Oversee the creation of marketing materials, including brochures, websites, and social media content - Analyze market trends...