Quality Controller

2 weeks ago

Centurion, South Africa AVBOB Full time

**Personnel Management**
- Monitor, train, guide and develop new staff according to how the systems in the department work
- Checking and monitoring subordinates work on a regular basis
- Schedule weekly meetings with the subordinates
- Maintain high standard of communication across all levels and departments internally and externally in a professional manner
- Conduct informal performance appraisals (Interim Sessions) at least twice a year
- Conduct formal appraisal in order to determine if employees are reaching their goals/deadlines and live up to the AVBOB values
- Conduct informal counselling and couching session with employees when needed
- Reprimand and provide assistance to the subordinates (referrals to Careways, verbal/written/final written warnings
- Non-performance of clerks should be brought under the attention of the Department Head/Admin Head
- Assistance with queries and problems must be provided
- Do return to work interviews with subordinates if they were off sick for two to more than two days

**Handling of Telephonic and written queries from policy holders, life offices and internally**
- Information supplied must at all times be correct and handled in a professional manner

**Financial Administration**
- Authorize payment (premiums, loans, surrenders) in accordance with AVBOB policy.
- Ensure that subordinates honour their payment limits.
- Ensure correctness of payments in terms of amount and beneficiary.
- Print cash focus lists.

**System Maintenance**
- Maintain psWorkflow
- Check the JS program to ensure that the tasks are scheduled correctly and to address any errors
- Supply statistics of the subordinates to the Department Head on a daily basis
- Enhance, Identify and address system errors and improvements ( CR Requests )
- Meetings with personnel on a weekly basis
- Maintain high standards of communication across all levels and departments internally and externally
- All correspondence, discrepancy and exception reports must be checked in order to see if the work processed are correct
- See to it that the scheduling of programs on the ICT schedule are done correct and in a timeously manner

**Reports**
- Monthly spot checks OI, Loan interest, bonuses

**Rendering customer services**
- Work on micheleaneous inquiries received
- Handling of complaints, Hello Peter, Facebook, Twitter, Instagram feedback to be provided in a 48hour ratio for any uncertainties you should ask the Department Head
- Checking if the personnel is maintaining the policies as stipulated in the rules and regulations
- Grade 12
- Tertiary qualifications will be added advantage
- 3 - 4 years experience in long term insurance
- 1 year experience in a supervisor role
- 3 years experience in client services

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