Senior Clerk: Complaints Handling/resolution

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS). - Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies. - Communicate effectively with clients by explaining resolutions and complaint...

You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You...

**Job Duties/Responsibilities will include**: Address and resolve customer complaints Identify and escalate serious complaints to supervisors and management Provide product and service information to customers Research, identify, and resolve customer complaints using business tools and available customer data Route calls to appropriate...

Are you passionate about delivering exceptional customer service and have a knack for administration? **Our market-leading client is looking for a dedicated Senior Bookings and Admin Clerk to join their Service Department.** **As a key member of the team, you'll be responsible for**: **Coordinating and managing the administration of the Customer Service and...

We are looking for a professional Senior Clerk (tombstones), to handle and maintain tombstone administration and invoicing. You will be required to effectively coordinate operations resulting in optimal payment process and reconciliation for clients, suppliers and the Head Office. You will also be required to address the gaps in the administration and...

We are looking for an individual with excellent problem solving and investigation skills to join our Complaints team, under the supervision of the Administration Head: Complaints. You will ensure that clients are treated fairly, while thoroughly investigating and resolve their complaints while implementing corrective/remedial actions within AVBOB's...

A well-established organisation in Centurion is seeking a Customer Care/Complaints Manager to join their team. Salary will be discussed in the interview. **PLEASE NOTE**: **Application Process**: **Qualifications & Experience**: - Must have 3 years plus experience in this industry (medical/frail care) handling client complaints and care - Some...

We are looking for a customer orientated and self-motivated individual to join our Debit Orders team. Under the direction of the Senior Clerk, you will be responsible for ensuring that all payments files are processed accurately, correctly and in a timeous manner and keep the standard of the department at a high level. - Process debit order authorization...

We are looking for an individual with excellent communication skills and figure orientated to join our settlement administration team as the Senior clerk. You will be responsible to establish and maintain financial management systems/procedures for AVBOB, by ensuring compliance with financial regulatory principles and requirements. - Oversee the Creditors...

**Role Description** Responsible for the handling of Utilities Accounts Payable **Key Performance Areas** - Approval of Invoices - Approval of Recons - (Internal Queries) Rejection and Recons Assist to Utilities Creditors Clerks - Follow up on outstanding invoices timeously with Utilities Creditors Clerks. - Running of Payment Proposal and final Payment -...

We are looking for an individual with excellent interpersonal and communication skills with the ability to engage stakeholders as Senior Clerk in the Fixed properties department. You will be responsible for the administration of all invoices and the general administrative functions such as collating of statistics for the area, consolidation of reports and...

**ROLE PURPOSE** Responsible for the handling of Utilities Accounts Payable. **MAIN OUTPUTS** - Approval of Invoices - Approval of Recons - (Internal Queries) Rejection and Recons Assist to Utilities Creditors Clerks - Follow up on outstanding invoices timeously with Utilities Creditors Clerks. - Running of Payment Proposal and final Payment - Ensure all...

We are looking to hire a meticulous Senior Clerk with excellent communication and time management skills. You will be working for a company that is over 100 years old with strong values, which are customer centric - Daily capturing of bank statements - Daily checking and confirmation of bank detail changes - Assisting Internal and external auditors with...

**OB and OBX Premiums** - Issue refunds on the OB and OBX payments - Sending out of SMS for unallocated OB and OBX payments - Liase with branches on OB and OBX payments not yet allocated to payments **Preparation of internet bank statements** - Assist senior clerks with the preparation of the internet bank statements **Data Capturing** - Daily...

**Job Position:** Creditor Resolution ExpertWe are seeking a highly skilled Creditor Resolution Expert to join our finance team at Curiska. In this role, you will be responsible for collecting outstanding funds, managing invoicing, resolving queries, and maintaining a clean debtors book.The successful candidate will have a Credit Management Degree and 3-5...

We are looking for a customer orientated individual to join our Stop Orders team. Under the direction of the Head Clerk, you will be responsible for ensuring that all payments received from the institutions are processed accurately, correctly and in a timeous manner as per the schedules received. You will maintain Avbob’s books and to make sure that the...

We are looking to hire a meticulous Senior clerk with excellent communication and time management skills. You will be working for a company that is over 100 years old with strong values, which are customer centric. - Ensure effective debt collection with the aim of collecting the outstanding debt or balances - Collecting and follow-up on outstanding...

**Key Performance Areas**: Verification of funeral orders. Ensure that all deviations are brought to the attention of the department head or senior clerk. Ensure that all documents are processed in time, according to the schedule for month end procedures. Ensure that all statistics are provided to management in instances where needed. Processing of...

Looking for a young, outspoken, resilient Junior Debtors Clerk to join an Internet Services Providers' Account team in Centurion. If you have experience in accounts, reconciliations and handling volumes in a fast paced environment, you will be well on your way to quickly form part of this dynamic team of 6. Proficiency with Google Sheets is...

Looking for a young, outspoken, resilient Debtors Clerk to join an Internet Services Providers' Account team in Centurion. If you have more than 2 years experience in accounts, reconciliations and handling volumes in a fast paced environment, you will be well on your way to quickly form part of this dynamic team of 6. Proficiency with Google Sheets is...