Customer Technical Support Specialist

2 days ago

Centurion, South Africa Beckman Coulter Life Sciences Full time

**Job Scope**: Flow Cytometry

**Job Purpose**:
This position is part of a Client Services where our vision is to anticipate that both our internal and external customer’s needs are met, while providing a world class telephonic customer service experience.
The position is to provide professional, timely and accurate support to all Internal and External Customers, for Beckman Coulter products.
The position is eligible for an onsite head office work arrangement in which you will be physically active at the company within the call center. You will be a part of the frontline team and report to the Supervisor Global Product Technical and Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests.
You will also maintain effective communication with customers to timely follow up and provide feedback for all customer issues.
If you thrive in a multifunctional, fast paced, customer focused role and want to work to build a world-class Client Services organization—read on.

**Responsibilities**:
Use scientific software to plot, process and evaluate customer data.
Input customer questions, quality or warranty concerns and feedback into organizational database.
Establish and maintain effective customer relationships.

**Optimally communicate in a variety of settings**: one-on-one, small and large groups, or among diverse styles and position levels.
Build and deliver solutions that meet customer needs.
Participate in process improvement projects.
Work additional hours, as needed, to support department and meet deadlines.
Provide feedback to product managers, sales and engineering about product improvements, customer queries and complaints.
Provide support to Beckman Coulter South Africa on specific special projects.

**Qualifications/ Experience**:
National Diploma in Medical Technology (Minimum requirement)
Bachelor’s degree in a Bio Medical Science or Science field (Science, Physics or Chemistry)
In-depth knowledge of Microsoft Office and be computer literate.
3-5 years ’ experience in a customer service-related field preferred
Consist of experience with Beckman Coulter Instrumentation.
Ability to optimally present information and respond to questions from groups of managers, clients, and customers.
Multilingual skills a plus, particularly English.
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and take care of several abstract and concrete variables.
Integrate lessons learned, experiment to find new solutions, and readily tackle unfamiliar tasks.

**Additional Career growth and Opportunities**:
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

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