Technical Systems Support Specialist
2 weeks ago
We are seeking a skilled Technical Systems Support Specialist to join our team at Level-Up. This role is based in Centurion, Gauteng, South Africa and requires the successful candidate to have strong technical skills and excellent communication abilities.
Key Responsibilities:- Provide technical support to clients via phone, Teams, email, and online meetings.
- Configure and maintain master data in our Enterprise Asset Management System.
- Test system setups before client go-live.
- Document standard operation procedures for new system functionality.
- Demonstrate software functionality to clients and provide user training.
- Monitor client transactions and ensure process discipline.
- Track system error queues and resolve or escalate issues as necessary.
- Data correction of incorrect transactions.
- Create reports with data analysis for clients.
- Proactively analyze data to support client decision-making.
- Action and manage client tickets in our ticketing system.
- Investigate system and data queries raised by clients.
- Tertiary qualification in a relevant field.
- Excellent communication skills, both written and verbal.
- Result-oriented individual with customer focus.
- Ability to work effectively in a team environment.
- Capacity to work under pressure and multitask.
- Practical experience with ERP or WMS systems.
- Strong analytical skills for data interpretation.
- Proficient in Microsoft Office applications, including Excel.
- SQL skills an advantage.
- Language proficiency in English and German.
- Minimum 2 years of relevant work experience.
- Fast learner and self-starter.
- Flexibility to work extended hours during European daylight saving time.
We offer a competitive salary between R250,000 - R350,000 per annum, depending on experience.
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