Technical Systems Support Specialist

2 weeks ago


Centurion, Gauteng, South Africa Level-Up Full time
Job Description

We are seeking a skilled Technical Systems Support Specialist to join our team at Level-Up. This role is based in Centurion, Gauteng, South Africa and requires the successful candidate to have strong technical skills and excellent communication abilities.

Key Responsibilities:
  • Provide technical support to clients via phone, Teams, email, and online meetings.
  • Configure and maintain master data in our Enterprise Asset Management System.
  • Test system setups before client go-live.
  • Document standard operation procedures for new system functionality.
  • Demonstrate software functionality to clients and provide user training.
  • Monitor client transactions and ensure process discipline.
  • Track system error queues and resolve or escalate issues as necessary.
  • Data correction of incorrect transactions.
  • Create reports with data analysis for clients.
  • Proactively analyze data to support client decision-making.
  • Action and manage client tickets in our ticketing system.
  • Investigate system and data queries raised by clients.
Requirements and Skills:
  • Tertiary qualification in a relevant field.
  • Excellent communication skills, both written and verbal.
  • Result-oriented individual with customer focus.
  • Ability to work effectively in a team environment.
  • Capacity to work under pressure and multitask.
  • Practical experience with ERP or WMS systems.
  • Strong analytical skills for data interpretation.
  • Proficient in Microsoft Office applications, including Excel.
  • SQL skills an advantage.
  • Language proficiency in English and German.
  • Minimum 2 years of relevant work experience.
  • Fast learner and self-starter.
  • Flexibility to work extended hours during European daylight saving time.

We offer a competitive salary between R250,000 - R350,000 per annum, depending on experience.



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