Junior Technical Support Specialist

7 months ago

Centurion, South Africa Enersys Full time

Learn More About Our Company

**Job Purpose**:
**Essential Duties and Responsibilities**:

- Follows all company policies and procedures as listed, but limited to: warranty, safety, environmental, ISO9000 and AS9100, OSHA and HAZMAT
- Travels to customer sites to inspect, evaluate, diagnose, and repair equipment; to support customers and do trainings
- Provides technical assistance to various battery teams during storage periods, battery installations and maintenance availabilities
- Removes and disassembles cell modules and inspects parts to detect defects, cleans and neutralizes customer batteries
- Replaces defective parts, reassembles battery, and performs required retests
- Technical sizing DC- & Solar Solutions
- Costing of Dc
- & Solar Solutions
- Diagnoses and troubleshoots battery monitoring equipment
- Coordinates problem resolution with EnerSys manufacturing
- Develops, writes, and maintains technical documentation, including manuals and work instructions
- Develops and provides written reports of inspections and submarine battery installations in accordance with contractual requirements
- Functions as a technical resource to EnerSys Design, engineering and manufacturing personnel
- Maintains records of performance reports
- Develops and conducts training on the safe operation of shipboard batteries, and demonstrates skills to trainees
- Both AC and DC electrical layout design according to prevailing standards
- Compile drawings of system layouts
- Compile BOM (Bill of Material) for systems and solutions
- Provide feedback to EnerSys Product Engineering so that continuous improvement in products is achieved and customer satisfaction is enhanced
- Compile internal technical weekly reports
- Sizing batteries for various UPS & hybrid solutions
- Sizing batteries for solar solutions
- Sizing of Batteries, Chargers and accessories for Forklift trucks
- Provide additional assistance on an as-needed basis to other members other teams (both Corporate and plant) on special projects as they develop through the normal course of business
- These could include, but are not limited to; customer visits, supplier visits, conference and trade show support, literature review and custom order reviews
- Generate sales to both existing and new customers
- Handle RMA (Return Merchandise Authorization) & warrantly process from all factories
- Perform other duties as assigned.

**Qualifications**:
**Minimum Qualifications**
- College Degree in related field (Electronics) or an equivalent of job experience and education
- Required minimum work experience: 1 to 2 years Power Electronics, DC Power, Battery technologies or related field. / 1 to 2 years solar design and product knowledge
- Knowledge of lead acid, Nicad & Lithium ion batteries and chargers.
- Understanding UPS & Hybrid solutions,
- Knowledge of electrical drawing conventions and understanding of electrical standards
- Knowledge of products in industry and solar design
- Customer classroom and onsite training
- Technical & Product presentations
- Manage Warrantly & emergency stock in countries
- Ability to operate a vehicle in a safe competent manner
- Able to operate a cell phone; able to perform basic math and units of measure
- Able to read, write and comprehend in the English language.

**General Job Requirements**:

- This position will work in an office setting, expect mínimal physical demands.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to differentiate colors.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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