Technical Support Specialist
2 days ago
About the Role
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Placement Point in Irene. This is an excellent opportunity for individuals with a passion for providing top-notch technical support to customers.
Key Responsibilities
- Logging and managing support calls on Manage Engine Service Desk (ticketing system)
- Providing first-line support for issues related to VSAT, Fibre, LTE, and Wireless technologies
- Assisting installers with remote support installations if needed
- Escalating complex calls to second-line support or vendors
- Maintaining accurate call logging procedures and data usage reports
Requirements
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician
- Minimum 1 year of working experience in a similar role
- Strong knowledge of networking and wireless technologies
- Hands-on experience with MS Office Suite and ITIL-based call logging programs
- Certification in A or N or relevant field (advantageous)
- Tertiary qualification in A or N or relevant field
What We Offer
- Competitive salary: R250,000 - R300,000 per annum
- Opportunity to expand your knowledge and skills in a dynamic environment
- Collaborative and supportive team environment
- Ability to work under strict deadlines
How to Apply
Send your CV and cover letter to us. We look forward to hearing from you.
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