Manager: Technical Support

11 hours ago


Centurion, South Africa BCXP Full time

Business unit, Department, Reporting
Business Unit
CPS
Department
EIS
Reports To
Senior Manager
Grade
M5 Core Description
To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users Key Deliverables / Primary Functions
Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
Manage the identification and mitigation of operational risk within Infrastructure.
Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation
Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer
Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements
5 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.
OR
If the highest qualification is grade 12, 7 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector. Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
9
Level of Engagement
Technical Teams, Management, Internal and External Customers Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable Full-time Client Based Position



  • Centurion, Gauteng, South Africa FM Staff Full time

    About the RoleThe successful candidate will be responsible for providing high-level technical support and expertise in infrastructure and software management. With a minimum of 4 years of experience in coordinating with external companies and institutions, you will possess a deep understanding of Tier 2-level systems and technologies.


  • Centurion, South Africa Munsoft Full time

    The Technical Support Specialist is a key member of the operations team, with particular focus on the technical and data component of the Munsoft FMS software. This person will work closely with the FMS Support Consultants, Project Team and Development to help resolve technical problems and ensure quality of service delivery. This position requires in-depth...


  • Centurion, Gauteng, South Africa Placement Point Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Placement Point.About the Role:This is a fantastic opportunity for an experienced Technical Support Specialist to take their career to the next level. As a key member of our support team, you will be responsible for providing exceptional...


  • Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Provision of general product information (pre-sales and post-sales) about the Products and processes relating to configuration, installation, updates and feature set support Error resolution status reports to End User(s) Resolution of Errors previously identified and addressed through documentation...


  • Centurion, South Africa Green Marble Recruitment Consultants Full time

    Our client in Centurion is looking for a Technical Support Agent who can deliver exceptional customer service to their clientele, with their technical expertise and awesome personality. We are looking for someone who has experience on fixed wireless broadband equipment, troubleshooting and configurations, with certifications in place. Willingness to work...


  • Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: **PURPOSE**: - To Manage and maintain the Enterprise Integration landscape to ensure stability of the Enterprise Resource Planning. **MAJOR CHALLENGES**: - Manage different components, systems, or processes within an organization to ensure effective integrated to achieve seamless operations and optimal performance. - Manage,...


  • Centurion, Gauteng, South Africa ICT Engage Full time

    Job OverviewA challenging opportunity has arisen for a Technical Network Support Specialist to join ICT Engage. The successful candidate will be responsible for the administration, troubleshooting and maintenance of voice and data networks including routers, gateways and PBX phones.Key ResponsibilitiesAs a Technical Network Support Specialist, you will be...


  • Centurion, South Africa Dynamics Corporate Consulting Pty Ltd Full time

    **JOB STATEMENT** Technical Sales Support for Flotation & Thickening supports first line technical issues in the Africa Market Area (AMA), resulting in the provision of technical solutions to support customer needs and issues relating to products defined and support of the more complex technical scopes of proposals. Under the Beneficiation & Dewatering...


  • Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, Gauteng, South Africa Profession Hub Full time

    Profession Hub is offering a competitive salary of R120,000 - R150,000 per annum for an IT enthusiastic junior to join our team. This role offers the opportunity to work with managed IT services, cloud and storage solutions, Microsoft services, networking and communication systems, and security measures.The ideal candidate will possess a passion for...


  • Centurion, South Africa De Beers Group of Companies Full time

    Company Description - We have an exciting position for a Specialist Technical Support and Integration. The role of the Specialist Technical Support and Integration is to support the Kumba’s Localised & Preferential Procurement Strategy across all departments for Sishen and Kolomela mine. The role will require setting direction for Localised Suppliers by...

  • Technical Support

    3 months ago


    Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, South Africa Metso Outotec Full time

    Job title : Technical Sales Support, Pyro & Ferrous Job Location : Gauteng, Centurion Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries WHAT YOU WILL DO Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro &...


  • Centurion, South Africa AVBOB Full time

    Responsible for the Group’s networks through establishing data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation and maintaining, monitoring and managing the group’s network systems and related equipment. **Actively participates in the technical planning, design, maintenance and support of network...


  • Centurion, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, South Africa StaffCentral Consulting Full time

    The successful incumbent should have a matric certification, an IT-related diploma or degree will be preferable. **Job Duties/Responsibilities will include**: Assisting clients with problems. Performing software installations and version updates. Setting up and monitoring SQL maintenance plans. Matric minimum. IT diploma or degree (preferable or...


  • Centurion, Gauteng, South Africa Level-Up Full time

    Job DescriptionWe are seeking a skilled Technical Systems Support Specialist to join our team at Level-Up. This role is based in Centurion, Gauteng, South Africa and requires the successful candidate to have strong technical skills and excellent communication abilities.Key Responsibilities:Provide technical support to clients via phone, Teams, email, and...


  • Centurion, Gauteng, South Africa Placement Point Full time

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Placement Point in Irene. This is an excellent opportunity for individuals with a passion for providing top-notch technical support to customers.Key Responsibilities- Logging and managing support calls on Manage...