Technical Field Specialist
6 months ago
**Technical Field Specialist **required for a reputable automotive manufacturing company based in **Centurion, Gauteng**
**Requirements**:
- Degree or National Diploma in any relevant Engineering Field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate
- Minimum 5 years motor industry experience gained in a Technical Services environment/Product Engineering / After Sales
- A minimum of 2 years’ experience in dealing with automotive product support issues of a technical nature and Customer Service liaison relating to Technical Support
- Have an in-depth knowledge and understanding of the Consumer Protection Act (CPA)
- Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF)
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills
**Responsibilities**:
- Functioning as “flying doctor” w.r.t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution
- Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics
- Ensuring the most economic method of diagnosis and appropriate repair quality standards are achieved within the Dealer Network and at Sub-Saharan Importers
- Conducting in-depth 3-4 day Dealer onsite compliance audits to prescribed Group Aftersales processes and standards
- Ensuring the ongoing development and coaching of Dealer personnel to the desired level of Technical Core Process compliance
- Managing the speedy resolution of escalated customer concerns involving TSC, Customer Interaction Centre and the Dealer
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