Short Term Insurance Administrator

7 months ago


Edenvale, South Africa Hill Appointments Full time

**Job Title: Insurance Administrator**

**Location**: East Rand, Johannesburg

**Company**: Hill Services for Property Client

**Overview**:
**Key Responsibilities**:

- Conduct valuations for buildings every 3 years.
- Request insurance policy renewals at least 3 months in advance.
- Handle insurance matters when a building switches brokers, including obtaining quotes and necessary documents.
- Submit claims promptly and provide relevant documents to the appointed broker.
- Update fidelity policies for each building.
- Maintain communication with clients regarding excess and claim status.
- Uphold administrative, financial, and secretarial requirements per the management agreement.
- Manage client relationships to ensure ongoing satisfaction.
- Report financial challenges and contribute to securing the client's financial well-being.
- Ensure cooperation and teamwork among support departments within the group for the client's benefit.
- Demonstrate proficiency in property management.

**General Duties**:
**For Clients**:

- Provide solutions to client problems.
- Keep clients informed about active claims.
- Inform clients of applicable excess.
- Accept responsibility for any issues affecting the client and ensure timely resolution.
- Involve SPS Management when necessary.
- Understand individual client needs.
- Adhere to systems and reporting standards for clients.

**Internal Responsibilities**:

- Provide necessary claim documents promptly.
- Supply the latest Policy Schedule
- Engage support functions and departments to fulfill client requirements.
- Promote all offerings and products
- Safeguard the interests of the company.

**Requirements**:

- Experience in short-term insurance administration.
- Proficient in using systems and engaging with various departments.
- Strong communication and time management skills.
- Attention to detail and ability to work under pressure.
- Ability to provide training when scheduled.
- Basic to superior computer skills.
- Knowledge of property management and community scheme insurance.

**Accountabilities**:

- Maintain positive office relationships.
- Identify and report possible shortcomings or issues.
- Take ownership of duties with professionalism.
- Utilize processes and systems for optimal customer service.
- Manage client relationships effectively.
- Achieve 24-hour turnaround time on communications and deadlines.

**Core Competencies**:

- Effective communication (written & verbal).
- Time management.
- Ability to manage effectively under pressure.
- Attention to detail.
- Teamwork and adaptability.
- Ownership and hands-on management.
- Self-motivated and driven.
- Computer skills.
- Property management knowledge.

**Salary**: R15,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- short term insurance admin: 1 year (required)



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